Tokyo BeauX review for GemPages Landing Page Builder
July 15, 2023
After Installing I read came across the below text, that pretty much means if you don't pay every month for the life of your store you will have to revert to pre GemPages, there is a long complex coding process you have to dig through to successfully remove it, when I assume your here because you cant code (Feels Very deliberate) "Uninstalling GemPages may lead to your live pages not working properly. Some of the main reasons are missing CSS & JS files, theme changes, or core script updates from the GemPages server. If you want to revert your pages back to the original template from your Shopify theme, follow our instructions for homepages and product pages." I Jumped across to there competitors who have no problems keeping your page functional after canceling membership.
Hello Tokyo BeauX, Thank you for your feedback regarding your experience with GemPages. We would like to sincerely apologize for any misunderstanding that may have occurred. We truly value your satisfaction and want to assure you that we care about your experience. With GemPages, the benefit of Free plan and Paid plan is always guaranteed to make our customers able to experience the best way possible. We never force our customers to upgrade to Paid plans to be able to use our amazing features. We understand that there may have been some confusion regarding the uninstallation process and its impact on your pages. Our intention was to provide clear instructions to ensure a smooth transition. We apologize if this was not effectively communicated. We genuinely appreciate your business and would be more than happy to assist you further so that you can experience our product again. And if there are any challenges or difficulties you encountered while using GemPages, we are here to help resolve them. Our dedicated support team is committed to ensuring your success with our page builder. We would love the opportunity to showcase the amazing features and potential that GemPages has to offer. Our Customer Success Manager has personally reached out to you to offer the assistance also. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have. Please feel free to reach out to us, and we will be glad to have you again. Thank you for your understanding, and we look forward to the possibility of helping you experience the full potential of GemPages once again. Auri | GemPages Customer Success Manager
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