Lincoln Street Farm review for GemPages Landing Page Builder
Aug. 26, 2023
These guys charged me for 13 months of 29.99 charges of this app after my store closed and I paused Shopify. I didn't ever uninstall it, I thought it was paused. I literally asked them in several emails to reconsider, refund only half, etc and they wouldn't budge, blaming me, their customer for not uninstalling the app. They would only refund one month citing "fairness to all" in the refund policy". So I logged back in and left this review. Beware
Hi Nico, We deeply apologize for the inconvenience you've faced and appreciate your feedback. We understand your frustration regarding the unexpected charges while your store was paused but the app wasn’t uninstalled. Our refund policy aims to be fair and transparent to all users while encouraging proactive management of subscriptions. Although we couldn't provide a full 13-month refund, we offered a one-month refund in goodwill, recognizing our shared desire for resolution. Please know that we never intended to blame you. Your review helps us improve our communication and policies. If you have further concerns, please reach out directly. Thank you for your understanding. We hope to regain your trust and provide a better experience in the future. Warm regards, GemPages Support Team
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