Disainify review for GemPages Landing Page Builder
Aug. 30, 2023
Horrible customer support. Once you get them on, they are helpful but it takes DAYS to get anyone to reply. I work with website builders all the time and gempages have so many issues. The platform is super unreliable and makes changes itself. This is why you need constant help from the support who are impossible to reach. So unfortunate since the builder is very promising but any moment your live page can randomly change and stop working and thats just not realistic for a business. Ive never had such an unreliable experience with any softwares or platforms. I really dont understand where all the 5 star reviews are coming from.
Hi Disainify, We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using GemPages. We truly value your feedback and understand your frustration. We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future. We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and for that, we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you. We genuinely appreciate your patience and understanding during this time, and we encourage you to reach out to us again if you encounter any further issues. Your feedback helps us make GemPages a better tool for businesses, and we're committed to ensuring your experience improves. Thank you for choosing GemPages, and we look forward to serving you better in the future. Warm regards, GemPages Support Team
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