Coolhale review for GemPages Landing Page Builder
Jan. 21, 2025
I do not recommend using GemPages, as you will become completely dependent on it. GemPages offers an intuitive interface and is easy to use, making it accessible for users of all skill levels. Their customer service is friendly, although response times can be slow. However, I would only recommend starting with GemPages if you are prepared to use it indefinitely. If you downgrade from a paid subscription, you lose all editing and republishing capabilities. Additionally, it’s quite frustrating that the subscription is deactivated immediately upon cancellation, meaning you cannot use the service for the remaining period you have already PAID for. It’s important to note that maintaining a paid plan is essential for making even the smallest edits. Otherwise, you will need to start over entirely with a new provider.
Dear Coolhale, I’m Auri, the Customer Support Manager at GemPages. I sincerely apologize for the inconvenience caused by the cancellation of your two stores. Please understand that the cancellation process, which results in the termination of paid features, is consistent with how all apps operate on Shopify. As a third-party app, we are required to adhere to these policies. That said, we do offer customers the option to restore their paid features through a manual upgrade on our end. I believe our Customer Support team has already completed this for you, as the billing cycle has been paid. I deeply regret the miscommunication from our team that led to your frustration. We value your trust and hope you’ll consider giving us another chance to partner with you. Thank you for your understanding, and have a wonderful day. Best regards, Auri Customer Support Manager GemPages
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