SlimyJourney review for GemPages Landing Page Builder
March 6, 2025
Day 1 we found that nothing was saved after 3 hours of work on a lander. Day 2 we contacted the support, was told this is likely a connection issue: Session timed out. So we save every 15 minutes. At the end of day 2, nothing was saved again. We contact the support again, seems no clue. And there is no recoverable backup. Enough. Saving every 15 minutes also not working. And the CS was trying to say we have too many theme sessions, more than 20 while we are at 19. He doesn't even bother to check our account before making any suggestion, while he already got the collaborative access.
Dear Keith, We’re truly sorry to hear about your frustrating experience, and we sincerely apologize for the inconvenience and loss of time you’ve encountered. Please know that we take your feedback very seriously. Our team is currently investigating the root cause of the saving issue to ensure that no user ever has to face a similar situation again. We understand how critical your work is, and we deeply regret that your efforts were lost despite your precaution of saving frequently. We also want to acknowledge your concerns regarding the support interaction. It is our responsibility to provide accurate and thoughtful assistance, and we’re sorry that this was not reflected in your experience. Your feedback has been shared with our team so we can improve the way we handle and assess customer issues more carefully. We are also working on enhancing the Theme Section experience to ensure better stability, reliability, and usability for all our users. I, Auri — the Customer Support Manager — have reached out to you directly to offer further assistance and work closely with you on this issue. We’d truly appreciate the opportunity to make things right and support you better moving forward. Thank you again for bringing this to our attention. Your experience matters greatly to us, and we’re committed to doing better. Sincerely, Auri Customer Support Manager – GemPages
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