The Happy Keeper review for GemPages Landing Page Builder
July 1, 2020
This app is a scam! I added the app to my shopify store and tried it out. I went with another app for the same purpose and uninstalled this app. I got an email 10 days later saying my trial is about to expire and to upgrade or my account will be suspended. I did nothing since I didn't want to use the app anymore. I am still being billed $29 monthly for this app through shopify. I contacted them and its been over a week and no response. I now just reinstalled the app so I can access the original account i made and figure out how to cancel my account so I'm not billed again. Even on my shopify bill it says the app is uninstalled but I'm still being charged. I think this is very sneaky and misleading. You should offer a good product people wasnt to use not trick people into paying for something they don't want and are not using.
Hi Laryssa, This is Janie from GemPages. I'm sorry to hear the frustration! For clarification, Shopify handles billing for all the stores in the app store. Based on our app history record, it appears that you had subscribed to Professional Plan during the trial period that's the reason why you get charged for this paid subscription. Please be well-advised that you're invoiced in advance for the following 30 days. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you uninstall the app. Our support agent - Bella has taken care of your case and we will process the refund according to our refund policy ASAP.
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