Alpha Shaver™ review for GemPages Landing Page Builder
Oct. 21, 2020
The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.
I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge. However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly. I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow. Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team. Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service. Long winded response, but want you to know that you are heard. Thank you again! Best of luck in the future! James | Customer Success Manager
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