Face Theory review for GemPages Landing Page Builder
Feb. 8, 2021
Very useful app. It has some bugs but nothing terrible. The only major drawback is the customer support. They reply late, they are going on vacation or being out of office all the time. Some of them don't know how to help you. That happened with me. I gave it another shot with another employee and they helped me just fine. The first one just said: "I am sure you can easily build your pages again" (I had a problem with my pages.
Thank you for your feedback! We're happy to hear that you find GemPages helpful for building your pages, but really sorry to hear that you have got a not good experience with our support agent. I have checked the chat log session and totally agree that our agent could provide you even more effective assistance by communicating more explicitly. Tom, and Marc will join and continue assisting you with any concerns you have. And if you need further assistance, please don't hesitate to let us know through [email protected]. Our team will be there to help you with our best. We would love the opportunity to bring a better experience for you. Thank you again! James | Customer Success Manager
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