GemX: CRO & A/B Testing
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easy setup, good support. Heatmaps would be great!
Hello Heldenzimmer, Thank you for the great feedback. We are happy to hear that the setup process was smooth and that our support team could assist you along the way. We also appreciate your suggestion about heatmaps. Insights like this are very valuable for us as we continue improving GemX and exploring new ways to enhance analytics and experiment insights. Should you need any help while running your tests, our team will gladly assist you whenever you reach out. Auri GemX Customer Success Manager
Bonjour Nouvelle ELLE, Merci beaucoup d’avoir pris le temps de laisser une évaluation pour GemX. Nous apprécions vraiment votre soutien et sommes ravis que vous ayez essayé l’application. Si vous avez des questions ou si nous pouvons vous aider à configurer vos premiers tests, n’hésitez pas à nous contacter. Notre équipe sera toujours heureuse de vous accompagner. Auri GemX Customer Success Manager
Extremely helpful customer service. Very good, yet simple app. Very good overall, as were used to from GemPages. Amazing Team!
Hi Vintara, Thank you for your wonderful feedback. We are thrilled to hear that you found our customer service extremely helpful and that GemX feels simple and effective to use. It is also great to know that your experience with GemPages helped make the transition smooth. Your support truly means a lot to the whole team. Whenever you need guidance with new experiments or features, just let us know. We will always be here and ready to assist. Auri GemX Customer Success Manager
This A/B testing app is a game-changer! Super easy to set up, intuitive to use, and delivers clear insights. We've seen a noticeable increase in conversions by testing product titles, images and funnels. Highly recommended for any serious Shopify store owner.
Hello shinie, Thank you for the fantastic feedback. We are really glad to hear that GemX has been a game-changer for your store and that setting up experiments has been smooth and intuitive for you. It is especially great to know that testing product titles, images and funnels has already helped improve your conversions. Helping merchants gain clear insights and make confident decisions is exactly what we designed GemX for. If you ever want to explore more testing ideas or need any assistance along the way, please feel free to reach out. Our team will always be happy to help. Auri GemX Customer Success Manager
I have been using this A/B tester for a couple of weeks now and only have great things to say! Very easy to use, you can duplicate your main landing page straight in the app and make edits very easily. It's also very user-friendly and has great visuals to see exactly what results are happening. Customer service is fantastic, and Tony has been very helpful. Thank you!
Good day ALLAVARE, Thank you so much for sharing your experience with GemX. We are delighted to hear that you find the app easy to use and that duplicating landing pages and running experiments has been smooth for you. Your kind words about our customer service mean a lot to us as well. Tony will certainly be pleased to know that his support helped make your experience even better. If you ever need help setting up new experiments or interpreting your results, just let us know and our team will gladly assist whenever you need. Auri GemX Customer Success Manager
Great app together with Gempages. Previously we were using external websites for A/B testing and this is much more smooth. Only reason I'm not rating 5/5 is because I'm missing some features like declaring variant winner, but it's supposed to be released soon.
Hello SwedishBalance, Thank you for the thoughtful review and for using GemX together with GemPages. We are very happy to hear that the testing experience feels smoother compared with external A/B testing tools. We also truly appreciate your feedback about declaring a variant winner. Suggestions like this are extremely valuable and help our team prioritise improvements that make experimentation even more efficient. Whenever you would like guidance on running tests or exploring upcoming features, please feel free to reach out. We will always be here to support you. Auri GemX Customer Success Manager
Amazing support. Antony went above helping us get set up and diagnosing some initial issues we had with our set up. It ended up being issues on our own end. The app itself works perfectly. Currently using it to test landing pages so we can see the conversion rates.
Good day Ivory Chapters, Thank you for your wonderful review and for sharing your experience with GemX. We are glad to hear that the app is working well for your landing page experiments and helping you monitor conversion performance. Antony will be very happy to know that his support during the setup process made a difference. Our team always aims to make sure every merchant can get their tests running smoothly. If you ever have new testing ideas or need assistance with your experiments, please do not hesitate to contact us. We will always be ready to help. Auri GemX Customer Success Manager
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