GemX: CRO & A/B Testing
The reviews for the Shopify App are mostly positive, highlighting the excellent support provided by the team, particularly by Sage and Antony. Users appreciate the quick responses, detailed explanations, and efficient issue resolution. The app is praised for its functionality, ease of setup, and the ability to conduct A/B testing effectively. Customers find it valuable for making data-driven decisions, improving conversions, and optimizing product pages. However, there are some negative reviews mentioning issues with tracking accuracy, lack of data collection on orders and visitors, and non-responsive support. Some users also expressed a desire for additional features like heatmaps and declaring variant winners.
Review RSS feed
Incredible app, super super easy to test within it and its got everything you need. The support is even BETTER
Great support, Sage was awesome and quick with his replies!
Tracking is inaccurate even after 24 hours. The app doesn't collect data on orders or visitors at all. I wasted two days testing only to see results that make no sense and don't match reality. Support doesn't exist. The support app itself doesn't even work. No way to get help, no responses, nothing. Stay away from this app.
Hello bloombelle, We’re truly sorry for the frustrating experience you’ve had, especially with tracking and being unable to reach our support team. There was an issue affecting the support widget which may have prevented you from contacting us at the time, and we sincerely apologise for this inconvenience. Please rest assured that your data tracking and experiment results are still being recorded within the app. Our team has already reached out to you via email to assist further. Kindly check your inbox when you have a moment and reply to us so we can continue supporting you and review the tracking concerns in detail. We’re here to help and would really appreciate the opportunity to make this right for you. Kind regards, Auri GemX Customer Support Manager
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.