GemX: CRO & A/B Testing
The reviews for the Shopify App are mixed, with both positive and negative feedback. On the negative side, users have reported issues with inaccurate tracking, lack of data collection on orders and visitors, and non-existent support. Some users mentioned that the support app itself doesn't work and there is no way to get help or responses. However, on the positive side, many users praised the app for its excellent support, responsiveness, and helpfulness. Users highlighted the app's ease of use, A/B testing capabilities, and the ability to make data-driven decisions for optimization. The support team, particularly Sage and Antony, received high praise for their professionalism and efficiency in resolving issues.
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Tracking is inaccurate even after 24 hours. The app doesn't collect data on orders or visitors at all. I wasted two days testing only to see results that make no sense and don't match reality. Support doesn't exist. The support app itself doesn't even work. No way to get help, no responses, nothing. Stay away from this app.
reply direclty and explaining everything in details. best support ever
Great app! The best part is the support. They’re responsive and genuinely cares about solving your problems.
I would like to give a big shoutout to Sage! He did an excellent job as a support representative in the Gem X app. He quickly identified my issue and resolved it efficiently. The service was friendly, professional, and very reliable. Thank you for the great support!
I’ve started using GEMX for A/B testing, and it’s been a game changer. Being able to test different layouts and ideas on product pages before investing time and money into permanent changes is invaluable. It takes the guesswork out of optimization and lets you make data-driven decisions with confidence. If you’re serious about improving your conversion and speeding up your marketing execution, GEMPages + GEMX is a powerful combo. Highly recommend!
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