GemX: CRO & A/B Testing
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users praise the app for its excellent support team, with mentions of quick responses, detailed explanations, and friendly service. The app is also commended for its functionality, ease of use, and the ability to conduct A/B testing effectively. Users appreciate the data-driven decisions it allows them to make and the valuable insights it provides for optimizing their online store. However, on the negative side, there are complaints about inaccurate tracking, lack of data collection on orders and visitors, and non-existent support. Some users mention issues with the support app not working and a lack of responsiveness from the support team.
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Great support, Sage was awesome and quick with his replies!
Tracking is inaccurate even after 24 hours. The app doesn't collect data on orders or visitors at all. I wasted two days testing only to see results that make no sense and don't match reality. Support doesn't exist. The support app itself doesn't even work. No way to get help, no responses, nothing. Stay away from this app.
Hello bloombelle, We’re truly sorry for the frustrating experience you’ve had, especially with tracking and being unable to reach our support team. There was an issue affecting the support widget which may have prevented you from contacting us at the time, and we sincerely apologise for this inconvenience. Please rest assured that your data tracking and experiment results are still being recorded within the app. Our team has already reached out to you via email to assist further. Kindly check your inbox when you have a moment and reply to us so we can continue supporting you and review the tracking concerns in detail. We’re here to help and would really appreciate the opportunity to make this right for you. Kind regards, Auri GemX Customer Support Manager
reply direclty and explaining everything in details. best support ever
Great app! The best part is the support. They’re responsive and genuinely cares about solving your problems.
I would like to give a big shoutout to Sage! He did an excellent job as a support representative in the Gem X app. He quickly identified my issue and resolved it efficiently. The service was friendly, professional, and very reliable. Thank you for the great support!
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