GemX: CRO & A/B Testing
Optimize store pages with A/B testing for higher conversions
Rating
4.6
feedback
16
chart
#1,597
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
12%
-
Less than a month
62%
-
Less than a year
12%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the negative side, there are complaints about inaccurate tracking, lack of data collection on orders and visitors, and non-existent support. Some users mentioned that the support app itself didn't work and that there was no way to get help or responses. However, on the positive side, many users praised the app for its excellent support, responsiveness, and helpfulness. Users highlighted the app's ease of use, functionality, and the valuable insights it provided for A/B testing and optimization. The support team, particularly Sage and Antony, received high praise for their professionalism and efficiency in resolving issues. Overall, while there were some drawbacks mentioned, the majority of reviews emphasized the app's effectiveness in improving conversions and the quality of customer service.
Highlights
Review RSS Feed
All reviews
April 11, 2026
Tracking is inaccurate even after 24 hours. The app doesn't collect data on orders or visitors at all. I wasted two days testing only to see results that make no sense and don't match reality. Support doesn't exist. The support app itself doesn't even work. No way to get help, no responses, nothing. Stay away from this app.
March 26, 2026
Great app! The best part is the support. They’re responsive and genuinely cares about solving your problems.
March 22, 2026
I would like to give a big shoutout to Sage! He did an excellent job as a support representative in the Gem X app. He quickly identified my issue and resolved it efficiently. The service was friendly, professional, and very reliable. Thank you for the great support!
March 18, 2026
I’ve started using GEMX for A/B testing, and it’s been a game changer. Being able to test different layouts and ideas on product pages before investing time and money into permanent changes is invaluable. It takes the guesswork out of optimization and lets you make data-driven decisions with confidence. If you’re serious about improving your conversion and speeding up your marketing execution, GEMPages + GEMX is a powerful combo. Highly recommend!
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