Geo: Redirect & Country Block
The reviews for this Shopify App are mostly positive, highlighting the excellent customer service and fast support provided by the app team. Users appreciate the ease of installation and the effectiveness of the app in blocking unwanted users, scammers, and bots. The app is praised for its user-friendly interface and reliability in managing visitors from different countries. However, there are concerns raised by some users regarding hidden charges in the pricing plans, where they may end up paying more than expected if they exceed visitor limits.
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Amazing customer service, very fast support. Easy to block bots and unwanted users.
Thank you so much! We’re glad you’re enjoying the app and our support. 😊
BE CAREFUL - this app says it has price plans of X, Y & Z but in the small print it will charge you up to $99.99 per month if you have too many visitors hitting your site. so you choose a plan and think you are paying $4.99 and then will get charged if you hit your visitor limit or go over it.
Hi Luminous Edit Cosmetics, Thank you for raising this concern. We understand that the pricing explanation was not clear enough. To clarify, merchants are never automatically enrolled in or charged for a paid plan. Every paid plan and its maximum usage amount must be explicitly approved on Shopify’s billing confirmation page. Based on our records, your store did not approve a paid subscription, so no subscription or usage charge was created. The $99.99 amount was a maximum overage spending limit, not a fixed monthly fee. Overage applies only after the included visitor allowance of an approved paid plan is exceeded. We are improving the pricing explanation so the maximum possible cost is clearer before plan approval. Please contact us at [email protected] if you would like us to verify your billing status personally. Best, KEN
The app works well and is easy to install. I contacted the customer service and they were very helpful and kind.
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