Geo: Redirect & Country Block

Hi Luminous Edit Cosmetics, Thank you for raising this concern. We understand that the pricing explanation was not clear enough. To clarify, merchants are never automatically enrolled in or charged for a paid plan. Every paid plan and its maximum usage amount must be explicitly approved on Shopify’s billing confirmation page. Based on our records, your store did not approve a paid subscription, so no subscription or usage charge was created. The $99.99 amount was a maximum overage spending limit, not a fixed monthly fee. Overage applies only after the included visitor allowance of an approved paid plan is exceeded. We are improving the pricing explanation so the maximum possible cost is clearer before plan approval. Please contact us at [email protected] if you would like us to verify your billing status personally. Best, KEN

Hi ByChrillesen, Thank you for trying out our app. We are truly sorry to see that we didn't meet your expectations and that you had a 1-star experience. Since you didn't leave a written review, we would love to know what went wrong so we can make it right. Did you encounter any bugs, or was there a specific feature you needed? Please reach out to us directly at [email protected] or reply to our email. We are more than happy to investigate and resolve any issues for you immediately. Best regards, Ken