Geolocation
Boost global sales with country and language recommendations.
Rating
2.9
feedback
386
chart
#7,411
All reviews
Rating Breakdown
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March 8, 2021
Soy de España, mi tienda está en dólares y vendo a México. Añadí los pesos MXN pero todos mis clientes ven el precio en dólares USD ¿Cómo puede ser esto?
March 7, 2021
I just downloaded the app but I can’t add any languages, and preview button doesn’t even work! Any help ?
Hi there, for the app to offer different languages to select from, you will need to ensure you have published those languages in your Shopify admin settings first (Settings --> Languages). Please don't hesitate to reach out to the Shopify support team to get you started!
March 4, 2021
I just downloaded and trying to activate but it seems not working as it supposed to ... it does not show the preview as well as "publish" button...
Hi there, sorry to hear about this trouble you have faced! if you'd like to contact our support team they would be very happy to help you with this.
March 4, 2021
Installed the app which went ok, but all the options are greyed out and we cannot publish it to the website. The App does not seem to be functioning correctly on our site. Can someone please assist.
Hi there, do you mind contacting our support team so they can help you with this? Please also ensure you have multiple currencies enabled in your Shopify Payments settings first!
Feb. 17, 2021
I am in colombia. I have my ecommerce in spanish and my currency is COP. I need to give the option to the customer the language in english too an the prices in USD. What I need to do?
Feb. 17, 2021
The wording on the pop-up and banner is confusing and you can't change it. It has what appears to be the correct currency pre-selected and then the confirmation button the customer is supposed to click is labelled 'Change'. Customers think that if they hit 'Change', it will change AWAY from their preferred currency and instead opt to 'X' out of the pop up prior to confirming the proper one. Customers have no idea that the Currency showing in the selector needs to be confirmed otherwise it will go to default. 80% of my sales since installing has been in the wrong currency. It would be a lot better if you could improve the customization of the pop-up or banner to allow merchants to label their buttons and the wording in a less confusing way. Instead of "Looks like you're shopping inside of Canada" and show CAD next to the word 'Change', simple say "Choose your currency" next to the selector and the word 'Select' or 'Confirm' etc.
Hi there, thanks for taking the time to review Geolocation! This is extremely valuable feedback, and we agree - we are in the middle of looking at optimizations we can make here, stay tuned!
March 20, 2021
It seems to work as intended. Not perfect app but good enough. I might need some better solution in the future, but for now its just fine.
Hi there Victor, if you're browsing your store from your home country and default language, then a recommendation won't be shown. If your customers from other countries are not seeing your recommendation however, our support team would be happy to take a look.
Feb. 17, 2021
Thank you so much for helping me with this issue, I appreciate it greatly! Simply doesn't work...it removed my $ and USD on product pages. It doesn't convert either to other currencies. Now my customers just see a confusing number and have no idea what currency it is... I would love to get help with this, thank you so much for offering! I have been trying to get assistance for weeks now. My platform is virginiastone.myshopify.com
Hi Virginia, thanks for reaching out to us with your review. It was a pleasure to work with you on getting your currency formatting fixed!
Feb. 4, 2021
I tried this app and it wouldn't change currency to the other currency i have enabled in my payment settings, it shows the other currency in options but doesn't display the prices in PK rupees. It doesn't perform as advertised.
Thanks for your review, sorry to hear you faced this trouble! Our support team would be happy to take a look - the app is designed to work with any currency you have enabled in your payments settings.
Jan. 29, 2021
Doesn't work, asked to add store location and currency, though there was nowhere to do so, i guess I'll find another app....
Hi there! Sorry the setup was not as you expected. Geolocation uses the currencies and languages you have setup in Shopify to offer recommendations to your buyers. This ensures a consistent experience from your storefront all the way through to checkout. You can offer currencies under Settings --> Payments, and then click "Manage" next to Shopify Payments. Languages are in Settings --> Languages. Once you have set these up, Geolocation will leverage them automatically.
Jan. 3, 2021
I installed this app into my store then went to my website. I only saw 2-3 words translated. I am not sure how that is supposed to help. I quickly uninstalled this app.
Hi there, thanks for your review. The Geolocation app does not translate your content for you, but helps buyers switch between different languages you have made available on your site. To get started selling in multiple languages, take a look here (https://help.shopify.com/en/manual/cross-border/multilingual-online-store), and then use the Geolocation app to make recommendations once you have published additional languages!
Dec. 26, 2020
I use this app to rate my webstore. now i need to fix my prices and tax and check outs so pls help me out
Dec. 25, 2020
Do not download. The selectors only show at footer (where nobody looks) and the recommended language popup is partially hidden on mobile so customers cant see it.
Hi there, thanks for your review. The Geolocation app is mobile optimized - our theme support team would be happy to take a look at the issue you were experiencing to see why it was only partially appearing on mobile. We are investigating future changes to allow the selectors to be in the header as well.
Dec. 3, 2020
Works pretty well although when I have users from the US it says "looks like you're in the US. Change to AUD$." It should be USD not AUD. My store currency is in GBP.
Nov. 21, 2020
Tengo el tema Shoptimized que ya trae su propia app para geolocalizar por IP para cambiar la moneda, pero nunca me ha funcionado bien. He decidido probar Geolocation en dos tiendas y funciona de maravilla. La recomiendo!
Nov. 20, 2020
Easy to install and would be nice to have. 1 Star because i cannot use it. It is messing up all product translations. Many products have titles and descriptions from other products. Sorry maybe in feture this will be fixed. Will give it a try in feature
Nov. 8, 2020
It works (all the way to the checkout to make for a seamless customer journey so they can pay in their own currency)! If it doesn't work, #ProHustlTip you might've forgotten this step: shopify payments > manage > add currency *add all the currencies you want to sell in. A free app, why not... #TheHustlWorks
Oct. 27, 2020
I downloaded this app, but does not work. There is nowhere for me to click? How can we fix this issue?!
Oct. 19, 2020
The installation (after downloading) doesn't work. Don't bother. Best thing about the app is how easy it is to delete it again.
Oct. 13, 2020
I used this app to add multi currency support. I just observed though that itis not doing currency conversion and only switching currency signs. Is there any setting to display the currency converted value ?
Thanks for your review. For the Geolocation app to offer different currency recommendations, you first need to make those currencies available from your Shopify Payments settings. Once you have done so, the app can help your buyers switch to their preferred currency.