Geolocation
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not working for more than a month, this app is not detecting from where the customer is coming from, popup is not working alsol
Hi there, we can't see anything wrong with the pop up on your site, it looks to be working as expected when we visit your site (image here: https://screenshot.click/29-40-ap94j-cckr9.png). When testing, if you are located in your store's default country/language, no recommendation will appear (since there is nothing to change), and this may be what you are experiencing? You can test with a free VPN or using the in-app preview.
I've tried several times to load this app to my site but I keep getting a message that says it can't be loaded because of an issue with cookies. I've enabled cookies and still get the message. Please advise!
I used preview but tell how this load on front end currently this app not loaded . tell me in detail about it
Hi there, could you please expand upon your question? We'd love to help you if you can explain exactly what is going wrong!
The app used to automatically convert pricing to the correct currency based on geo-location (IP), but this has stopped working for some reason?? At least inform us if you change this functionality...
Hi there, the Geolocation app hasn't ever changed currency automatically, it recommends that buyers switch into their local pricing/language. We would also suggest not changing currency based on IP as this can be frowned upon by Google. We would instead recommend automatic redirection with international domains to automatically show your buyers the right currency: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
It's a good app, unfortunately the currency/country selector is hidden at the bottom on the footer, where no one is going to see it. So it ends up being next to useless. You would think that they would offer the option of having it on the header.
Hi there, there are 2 reasons we don't do this. Firstly, because Geolocation offers a pop up recommendation to buyers when they aren't in the right location or language. They should only need to use the selectors if they want to change to a country or language different than their default. Secondly, because Geolocation doesn't add any code to your theme, it's not technically possible for us to add selectors to the header reliably. If you want to do this, you can have a Shopify expert build a country selector directly into your theme's header instead (https://shopify.dev/tutorials/customize-theme-support-multiple-currencies). Good luck!
i used below code in my store {% form 'localization' %} {% for country in localization.available_countries %} {{ country.name }} ({{ country.iso_code }}) - {{ country.currency.symbol }} {% endfor %} {% endform %} on clicking the update button it appends /?shpxid=a65e5c42-xxxx-xxxx-xxxxxxxxxxx in the URL. defeating the whole purpose of using this
Hi there, this is appended to your URL to allow for cross domain tracking. Is there a reason this defeats the purpose of the solution for you?
not working well. language drop down didnt appear in footer, only coutries. I dont recommend anyone.
Hi there! That's correct - since each of your domains only have one default language, the app recommends to your customers that they switch their country, which also changes your domain and language as well. This is a superior experience to switching language only, in case you change any content/pricing for different countries as well. It also means that your customers only have to choose one selection, not country/currency and language as well. If you'd like further help setting up the app, please let us know!
How do i remove the "Heroku" code??? ive been trying to remove for days now is there an uninstall on the app because i didnt seee any
Hi there, I'm not 100% sure what problem you are describing here. Would you please be able to contact the Shopify support team so we can better assist you?
while installing it gives on top of the screen an error msg, unable to load the application please contact the developer.
In the Geolocation preview all seems well, but it's not. not working well. need to be updated or deleted
Hi there, can you please let us know what is wrong so we can help you? Thanks!
Ok seems I was a tad hasty in my review of this application earlier!!! Next time I will follow directions and set it up correctly BEFORE reviewing... It is a good thing I am not being reviewed.. This app is pretty impressive if I am being honest.
We're glad to hear things worked out! Reach out any time if you need help. All the best!
Worked ok for years, just suddenly stopped. Big problems with my international retailers now. In the Geolocation preview all seems well, but it's not.
Hi, can you provide us some details about what is not working so we can assist with this? The Shopify support team can help with whatever is going wrong!
I get that shopify payments is not for all countries, but please don't base this app on that. I couldn't even try it
Hi there, Geolocation leverages the multi currency option within Shopify Payments to recommend different currencies to buyers, and allow them to checkout in those currencies. Unfortunately without Shopify Payments, your buyers can only checkout in your store's base currency. We are expanding its availability as fast as we can!
The app is okay but there is a lot of room to improve it. For example it would be cool if the app could auto detect the country of the customer and just show the customers local currency instead of the pop up to change it.
Hi there! Thanks for leaving your review. Changing the currency on the same domain goes against Google's guidelines, which is why we do not do this within the app. If you are using our international domains product however (https://help.shopify.com/en/manual/domains/managing-domains/international-domains) automatic redirection between domains will soon be available, which will achieve the same thing.
App does not work at all after installation. All functionalities were grey out as it is reflected on many reviews.
Hi there, we can see that you do not have any additional currencies enabled in your Shopify Payments settings, so Geolocation cannot enable switching between anything, which is why the options are greyed out with instructions to enable currencies. If you have any questions please get in touch and we'd be happy to help!
Sorry but the app is full of bugs. No one function works as it should. No pop up appears, position can not be fixed top or bottom. better you review it completely
Hi there, can you please send us an email to [email protected] wit your store details so we can investigate this for you? A pop up will not appear if you are in the default location of your store. We would love to remedy this for you.
Not easy to use to start, everything is faded. Can not select anything within the app. Can not install any aspect of the app
Hi there, thanks for getting in touch with us! The Geolocation app allows your buyers to switch between languages and currencies you have already configured in your store. We can see that you have no additional countries/currencies, or any additional languages enabled on your store, and this is why those options are greyed out.
IF i could give a -1 star i would. is it just me, or do apps by shopify NEVER EVER work. Every time i download an app by shopify, there always comes an issue, and then we have to end up switching to pay such huge amounts to get the service we want. The capitalist society in which we Live. The Ping app by Shopify is another USELESS app that just freezes my webpage for no reason. Or is this some kind of Big corporation conspiracy???
Hi Mabask, I would love to find out what is happening for you here. Could you provide some more details to [email protected] please?
This app is malfunctioning. When I first downloaded it, I could see the view as how my customers would. Then after going to my site it only would show at the bottom, even though I selected for it to be at the top. Contacted Support and the rep. escalated it. She then said it was now working and that I should uninstall and re-install. I did that but the it does not even show at all. So weird and frustrating as this affects potential International Sales/
Ho scaricato la app ma non vedo tutti i country in cui spedisco ma solo Europa, come si aggiungono??
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