Geolocation
Boost global sales with country and language recommendations.
Rating
2.9
feedback
386
chart
#7,411
All reviews
Rating Breakdown
Review RSS Feed
Aug. 23, 2021
This app is truly perfect for giving visitors a shopping experience that's based on their own location. A must for any store!
Aug. 19, 2021
Very bad. Does not match the look of my store and if I don't activate the pop up recommendations (which is blunt and ugly) the geolocation function does not even work at all it instead directs all customers to Andorra! Looking for an alternative as quickly as I can to get out of this mess..
Hi there, if you're not using Geolocation's recommendations, it will not automatically redirect your customers anywhere. If you want to redirect your customers to the right country automatically, you should use automatic redirection instead: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
Aug. 18, 2021
I was disappointed to know that the orders made with a different currency can't be edited and I think this is a very feature of this app because it limits our sales and customer service performance
Hi there, this is not a limitation of the Geolocation app - unfortunately multi currency orders cannot be edited in general at the moment and is something we will be working on separately.
Aug. 17, 2021
I would like to be able to customise the text in the popup, also it always opens in a new tab which I would like to not do
Aug. 5, 2021
This app is simple to set up and install. The only downside is not being able to customise the pop-up more. We would like to make it smaller and remove the flag.
Thanks for your review and your feedback! We include the flag on the popup because through testing we found including it converts buyers much higher than without it.
Aug. 4, 2021
I really really need the selector to be customisable more. I need to be able to place it in my header and I need to be able to shorten it to display just currency code, ie: AUD, USD None of my US customers are finding the selector when they don't use the pop-up. It's incredibly frustrating. Please at the very least, have a shortcode I can install in the header for currency switching.
July 25, 2021
I am very pleased with the support team. I experienced an issue but it was very promptly resolved with professionalism and encouragement
July 18, 2021
I cannot get this app to work. It tells me I need to set up countries/regions to use it, but these are greyed out? The help page does not help at all.
Hi there, thanks for your comments. Using the Geolocation app is supported for merchants using Shopify Payments - if you are unable to select multiple countries/regions or they are greyed out, it sounds as though you are using another gateway. If this isn't the case please feel free to reach out to us and we can help!
July 17, 2021
I tried this app once and it wouldn't work properly. I deleted it and contacted my theme build to see if I could move the currency converter to a more prominent spot on my site. They directed me back to this app. I re-downloaded it and right away it said it can't support my store. I reached out to the support team and all you said was you were working on it. The ratings on this app speak for themselves. I would love a solution if there was one.
July 16, 2021
A shopify in-house solution for currency conversion is despeartely needed but this app does not deliver. It needs to have the option for an auto-mode where it will simply update the currency based on user location. And then we can still offer a manual option on the website if needed. But shoving users a popup in their face as soon as their land is just not a very nice UX.
Hi there, changing currency based on IP is not something we do because it goes against search engine guidelines (including Google). Instead, we recommend you use automatic redirection between international domains, which will set the currency for your customers at the same time: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
July 15, 2021
We were previously using the Geolocation app to show a higher price to users from Switzerland. A few days ago, we got a warning from Google Shopping, claiming that we are violating a policy by doing this. They disapproved a few items. We then proceeded to remove the Geolocation app from the Shopify store. After solving the issue we contacted google and asked to check it from their site. Here is the problem: Google is still seeing a different price whenever they access the site. How can we stop the price from being changed? What could the problem be?
Hi there - unfortunately the Geolocation app is not the source of your problem here. I would recommend speaking to the app or service that is providing your product feeds from Shopify to Google. If that is Shopify's Google Shopping channel, our support team can help you with this directly.
July 14, 2021
Glitches to app. The PopUp keeps popping up in the usa and won't allow me to click out. The pricing remains also remains Canadian currency and not USA dollars.
Hi there - this sounds very strange. Has our support team been able to help you with this? We would be happy to solve this for you.
July 20, 2021
Please make it so that the currency can be converted automatically based on the customers' location instead of having a popup that "recommends" to switch the currency. Most people just close the popup without reading and that reduces the conversion rate once they realize that the prices were in USD and not their own currency. Update: Apparently redirecting users like that goes against Google’s T&C so it’s not the developer’s fault. Changed the rating to 5 stars.
Hi there, currency is not changed automatically based on IP because it goes against Google and other search engine guidelines to change content in such a way. Instead, we recommend using automatic redirection between international domains, which will set your customers' local currency at the same time: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
July 13, 2021
Shopify recently changing this app was a horrible decision. I sell digital products so the fact that it says 'Shipping to (country)' is not something for me, but there is no way to change the text or remove the pop-up? Horrible.
Hi there, thank you for this feedback. Indeed, this has been designed with physical products in mind at the moment, and we apologize this hasn't suited your needs. We are certainly looking at future improvements to help with more use cases.
July 12, 2021
I just installed the app. The app does not show all shipping countries from the shop. How do I proceed?
Hi there - please ensure you have all your shipping countries enabled in payments settings under countries/regions as well. We are making improvements to this area so you do not have to set this twice.
July 8, 2021
I do not understand why people are bombarding this app with bad reviews, the app is simple, free, clean, and does exactly what it says, maybe if it was a paid app the reviews would have been different. I cannot believe the number of ugly comments I read, seriously you people need to learn to appreciate what this platform is providing all of us. Thank you Shopify for this seamless smooth app. even if you have a bad review, say it with respect.
Thanks for sharing your experience with us - we sincerely appreciate it and are so glad to hear!
July 8, 2021
The new version of the App includes a pop-up that appears to each visitor with a fix text that can not be changed, saying: "This shop sends to (your country), check alternatives to shipping (your country)" First of all we are not a shop, we are a educational institution. Second, we sell digital products (courses), so our customers do not need to "receive" nothing. It is a must for us to edit the text that appears in the popup to write what applies to our business. ¿When will you allow it? Thank you.
Hi there, thank you for this feedback. We have heard similar pieces of feedback from other merchants, and while this has been built with physical products in mind at the moment, we will be looking at how we can expand this into other products like digital/subscriptions in the future.
July 6, 2021
It's not showing all the countries that I sell to, it's missing a number of them. Can you help? Not sure how to get technical support with this app??
Hi there, the app displays all the countries/currencies that you have enabled in your payments settings under Shopify Payments. Please ensure they are all enabled there.
July 4, 2021
Very bad APP. not recommended at all, only if you want to waist your time. Also support cannot help wenn the is bad developped.
Hi there, would you be able to provide us some more detail about what you encountered that went wrong here? Our support team would be happy to help.
June 27, 2021
We wanted to display different tax rates for different countries in the EU and this app does it perfectly. The prices adjust automatically everywhere which is great.
Thanks for sharing your experience!