Geolocation
Boost global sales with country and language recommendations.
Rating
2.9
feedback
386
chart
#7,411
All reviews
Rating Breakdown
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Nov. 1, 2021
I really like how the app works and detects where my customers are from. It integrates with the theme very well and detects the colors automatically. BUT, for me there is one thing that is missing. I can't change the text in the pop-up. My company sells services so we don't actually ship anything, but the pop-up says we do ship to a couple of countries, so this is confusing to our customers.
Oct. 25, 2021
What is it in console ? Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://geolocation-recommendations.shopifycloud.com') does not match the recipient window's origin ('https://*******').
Hi there, thanks for sending this through - we have fixed this issue and you should no longer see it happening.
Oct. 25, 2021
Google found this app as malicious software and suspended our ads, do not use. We are trying to fix the problem but really not worth it. Please send me an email([email protected]), I am happy to provide you with an email from google. I couldn't find your email address. Thanks.
Can you please provide us with some more details here via our support team? Geolocation is used on thousands of stores and this is the first time we have had such a report. We'd really appreciate more information! Thanks.
Oct. 20, 2021
How do we use Shopify's native multi-currency solution so customers can check out in their local currency?
Hi there, please follow these steps: https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency/setup
Oct. 20, 2021
Makes loading website very slowly, following console errors shows always up: script.js?shop=......myshopify.com:3 Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://geolocation-recommendations.shopifycloud.com') does not match the recipient window's origin ('https://...').
Using app
2 months
Total reviews
3
Average rating
3.7
Oct. 11, 2021
For some reason, the popup doesn't appear on my site, is there a way i can fix this issue? Or can you help me with that?
The app will only provide a pop up recommendation when a customer is visiting from another country that you have enabled in your payments settings. If you are visiting from your home country, there is nothing to recommend since you are in the default location. When I browse from the United States for example, the pop up is working as expected: https://screenshot.click/12-17-qnuit-ct0a8.png
Oct. 12, 2021
This app was causing our customers in the US to see what they thought was USD pricing even though my page was still recognizing it as "CAD". Manually toggling the currency conversion on our webpage brought our prices down even lower when displayed in USD. I would give zero stars if I could. Edited to add: We did not download the app. It was added to our shop automatically and caused the price problems. Obviously if we knew it would conflict with our current web code, we would not download it on our own.
Hi there, unfortunately this problem is not caused by Geolocation. This is because you are not using Shopify's native multi currency solution and all your orders are being processed in CAD: https://screenshot.click/12-22-22w0x-lxixv.png We would suggest using the native multi currency feature which would avoid this problem, and also will allow your customers to check out in their local currency. Right now you are only offering currencies on your storefront, and everyone is getting switched to CAD at checkout. We would be happy to help you with this.
Oct. 9, 2021
I really need to be able to disable the popup, please advise me how i can do so. I might have to just delete it altogether. What are the implications to my store if i delete it? thanks in advance
Hi, you can disable the pop up in the app be deselecting "Show recommendations."
Oct. 7, 2021
We don't ship to some countries because of various tax issues. Unfortunately I made the assumption that being a Shopify developed app, that it would also know which countries were available. Some folks saw the popup saying "Store ships to your country!", and were really upset when there were no shipping options. Settings also don't allow us to choose which countries are available. Please make this update to choose countries! I never should have allowed it to auto-install. :(
Hi there, if you don't ship to a country or region, please remove this from your Shopify Payments settings (Settings --> Payments --> Manage). For example, you have Austria (EUR) enabled in your payments settings, but no shipping rates for Austria. Ensuring that your countries/regions in payment settings match your shipping zones will avoid what you have mentioned from happening. Thank you for your feedback, however! We are constantly looking to improve this process and will be making this easier in the future.
Oct. 7, 2021
I did not see the email warning about this auto-install , but I did notice sales were down in the last day. Could it be this ugly 2-star pop-up? I noticed it only because I saw the note about API permission, grateful that I caught it in time to delete before more damage was done. To be fair, due to increased shipping and environmental costs not really interested in getting even more international orders.
Hi there, through our own testing the Geolocation app has improved store conversion rates by displaying local currencies to buyers. If we can be of any help please do get in contact!
Oct. 6, 2021
1/ The language button locates at the bottom is hard to discover, not user friendly. Please provide options of location, otherwise move it to the top near search button as most websites do. 2/ The pop up recommendation box is A/ does not make sense. non-english speakers will not understand the recommendation box instruction when first enter the website, if it is set to English. Vice versa, english speakers do not understand the instruction if set to non-english. Why not just display language options (write in their own language) for visitors to chose, simple and straight forward. B/ too big. please provide size options to match the website style. 3/ regarding the problem of pt 1, you may add a remark at the pop up box to tell customer there is a language option box at the footer so they can switch to other language whenever they need.
Thanks for your feedback! Firstly, recommendations appear in the visitors preferred language. E.g. if your site defaults to English but has German as an option, a native German speaker will see the recommendation to switch languages in German as well. Secondly, your feedback around position of the selectors is valid. Because this app does not change your theme code, we are limited where we can place the selectors. We would suggest customizing your own selectors with the help of an expert to put them in the header: https://shopify.dev/tutorials/customize-theme-support-multiple-currencies
Oct. 2, 2021
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Sept. 28, 2021
Wrong conversion in my shop CAD to USD is wrong. when I change options in a sku the conversion changes as well
Hi there! I am looking at your products and I cannot see anything amiss with your prices. For example, your Personalized keychain (abcrystalcollection.com/products/keychain) is $29.99USD. The exchange rate to CAD is 1.294727, and your prices are rounded up to the nearest dollar. 29.99 * 1.294727 = $38.83, which is $39CAD after rounding. This is the CAD price on your website. If we can help you please don't hesitate t reach out! We appreciate your reviews and feedback.
Sept. 25, 2021
Would be great if you could make the text customisable on the pop up so we can personalise it. I am looking for alternatives as it's very abrupt & doesn't suit my store.
Thanks so much for your feedback. We will be looking at ways we can improve this in the future.
Sept. 23, 2021
I just added the app but it's showing different store name on the popup how do i change it?? There is no option of editing the Text that my customer is seeing.
Sept. 15, 2021
I just added this app to my shop and the currency conversion is not correct. $4.50 CAD is converting to $4.00 USD, which isn't right. Plus my customers will never find that little button at the bottom of the screen. I was looking forward to this feature, but I'm going to delete it.
I can see on your store you have CAD and USD, with rounding rules on to the nearest dollar. The CAD --> USD FX rate today is 0.80469. Making your converted prices 4.50 * 0.80469 = $3.62, rounded to the nearest $1.00 = $4.00 USD. If you don't want your prices rounded, then you can turn this off in your payments settings. Please do contact us if you have any questions!
Sept. 14, 2021
As per an email from Shopify that this app was going to be added to shops as of Oct. 4, I decided to download it ahead of time and right away it caused issues for customers viewing my website outside of Canada. It displayed incorrect prices that were converted TWICE! So if I had an item that was $45 cad it should have displayed $37 usd, but instead converted it again to $29.50 (the US equivalent of $37cad). How does that even happen? I fear for everyone who will find out bad this app is on Oct. 4th
Hi there, this definitely sounds like something unrelated to the Geolocation app that is causing this issue. We'd be happy to take a look at this for you and ensure everything is working as it should be, you can reach out to us at [email protected] and I can come back to you that way.
Sept. 14, 2021
La fenetre contextuelle ( Pop-up ) est vue comme un spam pour la publicité facebook. C'est très mauvais d'utiliser cette application !
Sept. 3, 2021
I used to like this app when it was a discreet selector. Now a giant annoying pop up. Very disappointing change
Hi Jacqueline, this change was made after we tested the pop up and found that it improved conversion rates, and also improved the rate at which customers check out in their local currency. Sorry the change is not to your liking, we have a range of other apps that work with Shopify Payments which might be to your liking! https://apps.shopify.com/collections/apps-that-work-with-shopify-payments
Aug. 28, 2021
While Google SEO Engine just recommends to show the conversion pop-up, this app is forcing it. This app should give us the option to enable automatic currency conversion with no annoying pop-up. Automatic currency conversion is adopted by many many web sites, for example booking.com, etsy.com, linjer.co (Shopify hosted). I insist that you guys improve this app to enable automatic currency conversion with no pop-up.
Hi there, automatically changing currency and/or language can be seen negatively by Google and other search engines. Doing this may hurt your SEO rankings, which is why we do not do it and do not recommend using solutions that do. If you want to automatically show your customers the right experience, please use automatic redirection with international domains: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains Added for clarity: Under Targeting site content to a specific country, you will see Google does not recommend adapting on site content via IP (https://developers.google.com/search/docs/advanced/crawling/managing-multi-regional-sites)