All reviews

Rating Breakdown

  • 5
    26% (102 ratings)
  • 4
    6% (24 ratings)
  • 3
    12% (48 ratings)
  • 2
    11% (44 ratings)
  • 1
    44% (168 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Feb. 6, 2022

shopify should give more attention to this app or remove from app store. doesnt have enough languages and currencies. visitors should have the option to use the Geolocation or select a currency and language ...my location is in europe but i have only 6 languages and only one currency. what about non Euro countries, uk, Poland, sweden ,switzerland, .... the app will be good if shopify give attention to it. we have been complaning but still they are not giving attention. if problem solved, we will update our review to positive

Using app

Over 1 year

Total reviews

4

Average rating

3.0

1 / 5 Share

Jan. 26, 2022

MULTI CURRENCY CONVERTER HERO install this one instead , Free of cost and way better. Shopify employee asked me to download geolocation and wasted my 30 minutes .

Using app

About 2 hours

Total reviews

3

Average rating

3.7

3 / 5 Share

Jan. 22, 2022

Overall, the app is good, but the first thing I noticed is that the loading times have slowed down. For me, that's where most of the deductions come from. The other thing that is not user-friendly at all is that the selection menu appears at the very bottom of the store page. On the one hand, not every user notices this and on the other hand, it is not adjustable, except for the position left, center or right. I would welcome it very much if there would be more setting options. For testing the app is OK, but I will not use the app currently, as long as certain changes and performance optimizations have not been made.

Store

shopany

Using app

7 months

Total reviews

4

Average rating

2.8

1 / 5 Share

Jan. 22, 2022

Please fix this app Shopify. Most people just click the X in the upper right corner when presented with this, and then the location isn't set. And no one will notice the selector in the footer. It needs to be a floating dropdown that's always visible. Please make an option where the location is set automatically based on the geolocation detection, so that it works without forcing a pop-up on the user at all. Also, in the popup, The "Shop now" button people have to click to contine is obviously off-putting, it should say just "Continue" or "See prices for " or something. Everyone just clicks the X (verified by reviewing visits through hotjar)

Using app

1 day

Total reviews

4

Average rating

4.0

2 / 5 Share

Jan. 21, 2022

does not work on my website. why is that? I cannot see any language switcher on my web site. however I have already set my second language.

Using app

4 days

Total reviews

3

Average rating

4.0

1 / 5 Share

Jan. 14, 2022

Have issues with the app and customer service blames everything else but the app. Exchanged endless emails between Shopify and my developer, demonstrated the issue explicitly and yet it seems that there is a monkey on the other end just following line per line orders. USELESS!

Using app

3 months

Total reviews

4

Average rating

3.3

1 / 5 Share

Jan. 12, 2022

I don't even remember getting this app and suddenly there's a pop-up informing customers that there is a country-specific version of the website. Cannot recommend

Using app

3 months

Total reviews

6

Average rating

4.3

Developer Reply

Hi there, when you start selling in additional currencies, Geolocation automatically guides your buyers to the right currency which results in an increase in conversion. If you don't want to guide your customers and instead just give them the chance to manually switch, then you can turn the recommendations off.

1 / 5 Share

Jan. 11, 2022

the app does not work and the customer service is extremely unhelpful and will just waste your time without wanting to solve the issue.

Using app

3 months

Total reviews

10

Average rating

2.5

2 / 5 Share

Jan. 6, 2022

Got worse with the recent update — there's no way to change the text on the popover. We sell digital products and having «This store ships to [country]» message to customers is confusing.

Using app

9 months

Total reviews

6

Average rating

4.3

1 / 5 Share

Jan. 5, 2022

Doesn't show up on my store how can It be fixed ? I installed and re-installed nothing changed. HELP . https://datrinity.myshopify.com

Using app

About 1 month

Total reviews

3

Average rating

3.7

Developer Reply

Hi there, thanks for your review - this app only works with Shopify Payments. Unfortunately you are using Stripe as your primary gateway.

1 / 5 Share

Dec. 27, 2021

Doesnot work at all. I translated and activated the FR language shop. when tried to access my website with /fr extension, 404 page not found error is seen. Cannot contact the support team either.

Using app

About 2 hours

Total reviews

3

Average rating

3.7

Developer Reply

Hi there, I can see your shop available on https://www.kookoo.eu/fr in French so I can't see the same issue you are seeing. Please let us know if we can help further!

2 / 5 Share

Dec. 23, 2021

This app needs significant improvement. There are better versions available in the Shopify app options.

Using app

3 months

Total reviews

1

Average rating

2.0

5 / 5 Share

Dec. 20, 2021

it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work. it does not work.

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, can you please give us more details?

1 / 5 Share

Dec. 18, 2021

Not able to customize the content or anything. Also can not set up geo-based content. So no use in using this app.

Using app

About 1 year

Total reviews

1

Average rating

1.0

2 / 5 Share

Dec. 14, 2021

I like that the app uses geolocation to show customers the appropriate prices, but my US customers have reported that it does not always work correctly. It also takes too long for customers to get to the bottom of the page to change the currency - so it would nice to have an option for that feature to be at the top of the page

Using app

4 months

Total reviews

1

Average rating

2.0

1 / 5 Share

Dec. 11, 2021

I was asked to rate it before it works, we'll see soon I'm surprised by Shopify how you allow this it's so weird

Store

0_gm

Using app

About 2 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 2, 2021

I love the idea of the geolocation app but it has two major issues that confuse my customers: 1. The pop up is in English so French customers (for example) who do not speak English have no idea what that pop up is about and miss out on the opportunity to see my shop in Euros. 2. The currency switcher is impossible to find: at the bottom of the the home page, and only on the home page. It makes no sense, people will start wonderign about their currency once they are on product pages. How can we expect them to go back to the bottom of the home page to switch their currency. I would definitely re-install geolocation app if: 1. Especially if the currency switcher was visible at the top of the shop. 2. Additionally, it woudl be great if the pop up adapted its language to the location of the customers

Using app

About 2 months

Total reviews

5

Average rating

4.2

Developer Reply

Hi there, thanks for your feedback! Please feel free to contact us about how your customers are not seeing the pop up in their local language - this should not be happening. Provided you have French enabled as a language within your France market, even when visitors land on your English domain, the popup should appear in French. Because Geolocation does not add any code into your theme, it's not possible for us to reliably place the selectors in the header of your page. You can continue to use the pop up recommendation, and have selectors built into your theme header directly: https://shopify.dev/tutorials/customize-theme-support-multiple-currencies

1 / 5 Share

Dec. 1, 2021

It says select your first country and location, I have already selected it but it doesn't work , Poor Service.

Using app

About 1 hour

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, can you please elaborate for us? You need to enable countries/regions in your Shopify Payments settings first.

1 / 5 Share

Nov. 28, 2021

Geolocation goes hand in hand with Shopify Markets. However, Shopify Markets is beta and isn't very efficient in performing and redirecting customers to their respective currency. It keeps bouncing back to default currency of store as customers shops from home page to collection page to products all the way to checkout. You also cant disable Shopify Markets to by pass this issue and pretty much stuck with the issue at the mercy of Shopify Devs until they fix it. Our store worked seamlessly when we were using a third party app to show various different currencies and redirection. The geolocation app also doesn't give you much option to pick the placement of the currency selector. You have left, right and centre, but the selector is all the way at the bottom of the website where no customer goes. Request was made to move the selector to either the menu or a floater to make it more visible but request was denied. These issues are costing us lots of $$ from international customers and you cant even disable them or use other apps to resolve it. Sucks to be a Plus member at the moment paying 2000$ a month with such glitchy features which are in beta. We also tried the pop up method where it asks customer if they would like to go to their local country website. However that pop up would not show up until 5 mins later. Shopify plus support team member told us to hire an expert dev to speed up website and it should fix the issue, we did that and the issue continues to remain. Thats one way of flushing 500$ down the toilet. Hope they fix these glitches asap.

Using app

24 days

Total reviews

11

Average rating

1.9

Developer Reply

Hi there, I am confident this is a setup issue that we can help you with. Please send us an email at [email protected] and I'll be happy to help.

1 / 5 Share

Nov. 5, 2021

Non serve proprio a nulla, l'ho installata e non ho capito a cosa serve. In negozio nessuna utilita'.

Store

GABYKA

Using app

3 days

Total reviews

1

Average rating

1.0