Geolocation
Boost global sales with country and language recommendations.
Rating
2.9
feedback
386
chart
#7,286
All reviews
Rating Breakdown
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Aug. 24, 2022
for some reason this doesnt work anymore. it just displays GBP for every country apart for the us where it display correctly.
Aug. 14, 2022
If I set my location as anywhere other than the United States it stays in English, then displays an error code. Two stars instead of one for the benefit of the doubt.
April 30, 2022
Not a very good app, especially since Shopify have developed it. I was expecting the translation feature to translate everything on my site but it only trnaslated the text that is provided by Shopify and not what is entered and customised. Also more customisation would have been great, the ability to have a floating button or positioning in the header.
Hi there, sorry for any confusion you experienced. It is true that the Geolocation app does not translate your content for you - it will allow your customers to switch between the languages that you offer. To translate your content you should use a separate app: https://apps.shopify.com/collections/apps-for-store-languages
March 11, 2022
The pop-up form and the embedded currency selector look nice (the best among every other used app), BUT it is generally useless, as the pop-up do not provide the option to link to the correct webpage. And on top of that - the currency selector allows to change the country, but the prices stay on the same currency, which beats the whole purpose.
Hi there, it definitely sounds like something isn't going right here - the specific purpose of Geolocation is to do exactly what you are saying, so long as you are using Shopify Payments. Please get in touch with us and we'd be happy to help.
Jan. 21, 2022
does not work on my website. why is that? I cannot see any language switcher on my web site. however I have already set my second language.
Jan. 6, 2022
Got worse with the recent update — there's no way to change the text on the popover. We sell digital products and having «This store ships to [country]» message to customers is confusing.
Dec. 23, 2021
This app needs significant improvement. There are better versions available in the Shopify app options.
Dec. 14, 2021
I like that the app uses geolocation to show customers the appropriate prices, but my US customers have reported that it does not always work correctly. It also takes too long for customers to get to the bottom of the page to change the currency - so it would nice to have an option for that feature to be at the top of the page
Oct. 9, 2021
I really need to be able to disable the popup, please advise me how i can do so. I might have to just delete it altogether. What are the implications to my store if i delete it? thanks in advance
Hi, you can disable the pop up in the app be deselecting "Show recommendations."
Oct. 7, 2021
We don't ship to some countries because of various tax issues. Unfortunately I made the assumption that being a Shopify developed app, that it would also know which countries were available. Some folks saw the popup saying "Store ships to your country!", and were really upset when there were no shipping options. Settings also don't allow us to choose which countries are available. Please make this update to choose countries! I never should have allowed it to auto-install. :(
Hi there, if you don't ship to a country or region, please remove this from your Shopify Payments settings (Settings --> Payments --> Manage). For example, you have Austria (EUR) enabled in your payments settings, but no shipping rates for Austria. Ensuring that your countries/regions in payment settings match your shipping zones will avoid what you have mentioned from happening. Thank you for your feedback, however! We are constantly looking to improve this process and will be making this easier in the future.
Sept. 23, 2021
I just added the app but it's showing different store name on the popup how do i change it?? There is no option of editing the Text that my customer is seeing.
Aug. 4, 2021
I really really need the selector to be customisable more. I need to be able to place it in my header and I need to be able to shorten it to display just currency code, ie: AUD, USD None of my US customers are finding the selector when they don't use the pop-up. It's incredibly frustrating. Please at the very least, have a shortcode I can install in the header for currency switching.
July 16, 2021
A shopify in-house solution for currency conversion is despeartely needed but this app does not deliver. It needs to have the option for an auto-mode where it will simply update the currency based on user location. And then we can still offer a manual option on the website if needed. But shoving users a popup in their face as soon as their land is just not a very nice UX.
Hi there, changing currency based on IP is not something we do because it goes against search engine guidelines (including Google). Instead, we recommend you use automatic redirection between international domains, which will set the currency for your customers at the same time: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
June 23, 2021
I've tried several times to load this app to my site but I keep getting a message that says it can't be loaded because of an issue with cookies. I've enabled cookies and still get the message. Please advise!
March 16, 2021
Ho scaricato la app ma non vedo tutti i country in cui spedisco ma solo Europa, come si aggiungono??
March 8, 2021
Soy de España, mi tienda está en dólares y vendo a México. Añadí los pesos MXN pero todos mis clientes ven el precio en dólares USD ¿Cómo puede ser esto?
Feb. 17, 2021
I am in colombia. I have my ecommerce in spanish and my currency is COP. I need to give the option to the customer the language in english too an the prices in USD. What I need to do?
Feb. 17, 2021
The wording on the pop-up and banner is confusing and you can't change it. It has what appears to be the correct currency pre-selected and then the confirmation button the customer is supposed to click is labelled 'Change'. Customers think that if they hit 'Change', it will change AWAY from their preferred currency and instead opt to 'X' out of the pop up prior to confirming the proper one. Customers have no idea that the Currency showing in the selector needs to be confirmed otherwise it will go to default. 80% of my sales since installing has been in the wrong currency. It would be a lot better if you could improve the customization of the pop-up or banner to allow merchants to label their buttons and the wording in a less confusing way. Instead of "Looks like you're shopping inside of Canada" and show CAD next to the word 'Change', simple say "Choose your currency" next to the selector and the word 'Select' or 'Confirm' etc.
Hi there, thanks for taking the time to review Geolocation! This is extremely valuable feedback, and we agree - we are in the middle of looking at optimizations we can make here, stay tuned!
Aug. 22, 2020
We've Geo location on our site for about 2 months now. Unfortunately it doesn't seems to be working. It has not showed up in my personal browsers since the initial install, and we've had some customers confused about the currency they made their purchases in, so I'm guessing it's not showing up for them either. Good idea, but needs to work.
Hey The Potters Boards, Thanks for your feedback. Geolocation app only shows suggestion based on the IP address of the visitor. If you were browsing your store from your home country, then the recommendation may not be triggered. You also seem to be using another currency conversion app which automatically sets currencies and may interfere with how Geolocation works. Feel free to reach out to Shopify Support for assistance. If you already have a support ticket, please let us know and we will follow up on our end. Thanks, Geolocation team
May 28, 2020
llevo 10 minutos tratando de instalarla pero es muy complejo de hacer, y el soporte que me brindan muy malo