Geolocation

May 23, 2022

I have been working with Shopify for several years and with several shops. I hate to leave this bad review but I noticed that the support people do not want to clarify on how this Geolocation app works. They do not answer with a straight forward answer but they try to avoid giving a clear answer and instead give a polite cryptic answer which can mean anything. They say it 'recommends' the currency and the language for visitors of my site. But they are not willing to say if the geolocation app also actually translates into these chosen languages or not and if one needs a third party app for this or not and which one? They also do not have a step by step manual or tutorial on 1 page, explaining how to install all the languages, if this is needed. Plus the apps Transcy, Langify and T Lab also do not have these tutorials and are not willing to explain ( or hide behind the fact they cannot say ) how the Shopify geolocation app works. Since a year or so I am very much disappointed working with Shopify. One does not get a dedicated support person. They change with every email one writes. Which is very upsetting. It is like going to your favorite café or pub and the waiters change every day. No loyalty, no trust. I now run four shops with Shopify and ever since I purchased gift cards a few months ago from Shopify Plus, it went wrong. Very disappointed... They seem not to care anymore.

May 17, 2022

stay away from shopify's thing and their apps!!!!!!!!!!!!!! 1. they sell themes incompatible with their native features (those themes selling in official theme store) and the support reject to do ANY kinds of follow-up; 2. this geolocation app has a lot of flaws - it doesn't detect customer's location and did not save customer's preference. Now I am hoping there is a better competitor to Shopify. *Crying*

May 13, 2022

We are forced to use this app if we want to change prices for other countries, and the only way price actually shows correctly to the customer is if we add an ugly, uneditable pop-up to our store for all traffic (even if the new market is just 5% of our traffic) Please allow us to enable/disable the pop-up by country. Or just default to the correct prices if you know where the IP is located. Such a poorly developed app

March 23, 2022

Did not work, tried with VPN and prices stayed the same. I don't want a full size uncustomizable ugly pop up, and I want to be able to add selector to header. Customers shouldn't have to scroll to bottom to change currency. Not good enough.

March 17, 2022

This should be a very good, simple and functional app but in common with several other reviewers the fact that you cannot customise the pop-up text drives us mad. It cannot be that difficult to do. We are trialling the Markets feature which is a big Shopify initiative and screams out the need to support simple, intuitive country selection. We are UK-based with a US warehouse but the popup text says "ships to US". Our own customers are saying this is off-putting as it logically implies we are not in the US (meaning potentially higher shipping costs or delivery times). All we need is the ability to state "looks like you're in the US" and a button saying "stay here" or "yes please". Many other reviewers make the same point. We've raised this with Shopify Support, to no avail. It's such a shame. Come on guys, finish the app!

March 3, 2022

Not customizable. Didn't work properly for me (and I didn't know I was losing potential customers because it wouldn't convert in their local currencies like expected), I had to chat with Shopify Support for 2 days as they were trying to guess what the issue was. At the end, I was told that it was probably because my store theme was not from the default ones of Shopify, and it wouldn't work with it. Really disappointed to be honest. Lost a lot of time for nothing.

Feb. 16, 2022

Ask before adding something on the whole screen. Not even notified about this app. Randomly find out what is this

Feb. 11, 2022

This app doesn’t make sense in the way it functions, which is unfortunate as we like the looks of it. We had hoped to find an app that could help us redirect visitors from our .com store to our local versions when applicable. The problem though is that the popup shows up regardless of if the customers visit the main URL or the local URL directly! Example A: Swedish customer visits our .com (English language) store. The popup shows up and suggests him to switch to our Swedish language version (.com/sv URL). This makes sense and is good for when a potential customer for instance clicks the link to our .com store in our Instagram bio. Example B: Swedish customer clicks our Swedish Facebook ad where we use our Swedish store (.com/sv URL) as landing page. The popup shows up and suggests him to switch to our Swedish language version (.com/sv URL), which is the same URL as the customer is already visiting! This is an unnecessary step that fills no other function than to bother the potential customer with a popup banner and then reload the same URL if they agree to “switch” to Swedish. How the app behaves in Example B doesn’t make any sense! It’s like if Amazon.com would show a popup for all American visitors and recommend them to switch to English language!

Feb. 6, 2022

shopify should give more attention to this app or remove from app store. doesnt have enough languages and currencies. visitors should have the option to use the Geolocation or select a currency and language ...my location is in europe but i have only 6 languages and only one currency. what about non Euro countries, uk, Poland, sweden ,switzerland, .... the app will be good if shopify give attention to it. we have been complaning but still they are not giving attention. if problem solved, we will update our review to positive

Jan. 26, 2022

MULTI CURRENCY CONVERTER HERO install this one instead , Free of cost and way better. Shopify employee asked me to download geolocation and wasted my 30 minutes .

Jan. 22, 2022

Please fix this app Shopify. Most people just click the X in the upper right corner when presented with this, and then the location isn't set. And no one will notice the selector in the footer. It needs to be a floating dropdown that's always visible. Please make an option where the location is set automatically based on the geolocation detection, so that it works without forcing a pop-up on the user at all. Also, in the popup, The "Shop now" button people have to click to contine is obviously off-putting, it should say just "Continue" or "See prices for " or something. Everyone just clicks the X (verified by reviewing visits through hotjar)

Jan. 14, 2022

Have issues with the app and customer service blames everything else but the app. Exchanged endless emails between Shopify and my developer, demonstrated the issue explicitly and yet it seems that there is a monkey on the other end just following line per line orders. USELESS!

Jan. 12, 2022

I don't even remember getting this app and suddenly there's a pop-up informing customers that there is a country-specific version of the website. Cannot recommend

Jan. 11, 2022

the app does not work and the customer service is extremely unhelpful and will just waste your time without wanting to solve the issue.

Jan. 5, 2022

Doesn't show up on my store how can It be fixed ? I installed and re-installed nothing changed. HELP . https://datrinity.myshopify.com

Dec. 27, 2021

Doesnot work at all. I translated and activated the FR language shop. when tried to access my website with /fr extension, 404 page not found error is seen. Cannot contact the support team either.

Dec. 18, 2021

Not able to customize the content or anything. Also can not set up geo-based content. So no use in using this app.

Dec. 11, 2021

I was asked to rate it before it works, we'll see soon I'm surprised by Shopify how you allow this it's so weird

Dec. 2, 2021

I love the idea of the geolocation app but it has two major issues that confuse my customers: 1. The pop up is in English so French customers (for example) who do not speak English have no idea what that pop up is about and miss out on the opportunity to see my shop in Euros. 2. The currency switcher is impossible to find: at the bottom of the the home page, and only on the home page. It makes no sense, people will start wonderign about their currency once they are on product pages. How can we expect them to go back to the bottom of the home page to switch their currency. I would definitely re-install geolocation app if: 1. Especially if the currency switcher was visible at the top of the shop. 2. Additionally, it woudl be great if the pop up adapted its language to the location of the customers

Dec. 1, 2021

It says select your first country and location, I have already selected it but it doesn't work , Poor Service.