Rating

4.9

feedback

54

Reviews

chart

#2,127

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    9%
  • Less than a month
    43%
  • Less than a year
    44%
  • More than a year
    0%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the exceptional customer service and support provided by the team. Users appreciate the quick response times, willingness to customize the app to meet specific needs, and the ease of implementation. The app is described as user-friendly, intuitive, and cost-effective compared to other similar apps. Customers highlight the team's patience, efficiency, and dedication in resolving issues and making custom changes. The support team is commended for going above and beyond to ensure customer satisfaction and for being responsive to inquiries and setup concerns. However, there was one negative review mentioning extended trial periods and non-responsive support, leading to frustration.

Highlights

Exceptional customer service and support
User-friendly and intuitive app
Customization and willingness to adapt to customer needs
Responsive and efficient support team
Cost-effective and easy implementation

Rating Breakdown

  • 5
    93% (50 ratings)
  • 4
    6% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (1 ratings)

Reviews with Text

  • 100% (54)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 12, 2025

Great service from the team, app works just as it should and they were able to help with customisation options having multiple builders linked to different products. Thanks team!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2025

Great app and the best costumer service

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Your review made our day — thank you! We’re so glad you’re enjoying the app, and it’s wonderful to hear our support team could assist you so well. If you ever need anything, just reach out. We’ve got you!

4 / 5 Share

Nov. 28, 2025

Great customer service, with follow up. They understood what had to be tweaked in order to match what I needed to accomplish. I tested several apps to build a gift box and this app, by far, was the simplest to implement. Plus, the cost is lower than the others.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

We greatly appreciate your thoughtful feedback! It’s wonderful to hear that our app was the simplest and most affordable solution for building your gift boxes, and that our team’s guidance helped you along the way.

5 / 5 Share

Nov. 6, 2025

Amazing customer service!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Wow, thank you! 😊 We’re thrilled to hear you enjoyed our customer service. Your kind words made our day!

5 / 5 Share

Oct. 29, 2025

We moved across from Boxi as we were experiencing lots of bugs & so glad we did. App working perfectly & support has been amazing, helping customise the app to match my website nicely.

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the fantastic review! It’s wonderful to know that the app blends well with your website and that you’re pleased with the overall experience.

All reviews

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