Rating

4.9

feedback

149

Reviews

chart

#3,162

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    4%
  • Less than a month
    56%
  • Less than a year
    30%
  • More than a year
    8%

Reviews Summary

The reviews for the Gift Card Hero Shopify App are overwhelmingly positive, with users praising the fantastic customer service and support provided by the team. Many users highlighted the quick response times, knowledgeable support staff, and willingness to go above and beyond to assist with customizations and setup. The app itself was commended for its ease of use, great features, and seamless integration with Shopify stores. Users appreciated the ability to personalize gift cards, automate processes, and the overall professional and user-friendly experience. However, a few users mentioned that some features required custom support from the developer, leading to longer response times in those cases.

Highlights

Fantastic customer service and support
Ease of use and great features
Personalization and customization options
Professional and user-friendly experience
Some features may require custom support

Rating Breakdown

  • 5
    95% (141 ratings)
  • 4
    2% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 95% (138)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 26, 2025

I'm really happy with the app — especially because it lets you create both physical and digital gift cards. The support has also been great; Arthur in particular has been incredibly helpful.

Store

Mootes

Using app

3 months

Total reviews

10

Average rating

4.6

5 / 5 Share

Nov. 23, 2025

Very good app, compared to other solutions we’ve tested before. Gift card email template includes the message for the receiver. Theme customizations are handled by the team in a few hours. Many thanks to Arthur for the fast response and help with customizations

Store

1ZERO1

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2025

We have been using Gift Card Hero for a while now, and they’ve truly earned these five stars. The support team is both knowledgeable and genuinely caring—every question I had was answered quickly and with solutions that really helped. Special thanks to Arthur for the fast and precise tech support! What really sets Gift Card Hero apart is how seamlessly it integrates into our daily operations. The app is reliable, intuitive, and handles even more complex gift card needs without any fuss.

Using app

28 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 15, 2025

Gift Card Hero is THE gift card solution for us. We evaluated just about all of the gift card apps in the marketplace before settling on Gift Card Hero! Their support is top-notch, professional and quick! Thank you Arthur!

Using app

9 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 7, 2025

After lots of back and forth with the app developers we eventually had to uninstall this app as they were unable to fix the issues that arose and it made gift cards unusable.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

We’re sorry to hear about your experience and appreciate your valuable feedback. Our team performed some custom work for your store, which unfortunately led to unexpected issues. We responded within 20 minutes of your report, called you directly, and resolved the technical part within 40 minutes. It seems that someone from your team later sent a gift card to the wrong recipient and disabled it, which caused it to become unusable. We completely understand how such things can happen and are happy to help you set everything back up correctly.

All reviews

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