Giftit: Gift Wrap Gift Message
Shopify gift options app
Rating
3.5
feedback
26
chart
#7,790
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
8%
-
Less than a month
27%
-
Less than a year
54%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users praise the excellent customer service and support provided by the app developers. Customers appreciate the quick responses, helpful assistance, and willingness of the team to customize the app to fit their specific needs. The app itself is described as easy to use, with useful features like gift messaging and customizable options for gift wrapping. However, there are also negative reviews mentioning issues with the app's functionality, such as sudden stops in working properly and lack of support in resolving theme compatibility problems. Some users also expressed concerns about the app creating unwanted products and causing disruptions on their online stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 11, 2025
This app was working perfectly until 2 weeks ago. I reached out to support and they stated my theme (which hasn't changed), no longer can support this app. The "Is this a gift" shows briefly on the product then disappears. Very disappointed in the lack of support with this app.
Oct. 16, 2024
This app was great until few weeks ago when it stopped working properly and there is no support answering my messages/emails.
Hello dear Maram team, I’m really sorry for the recent issues and delay in support. We had a problem with our support system, but it’s now fixed. We’re committed to making things right and appreciate your patience. Please reach out, and we’ll assist you promptly. Thanks again.
Jan. 14, 2024
l'application est très facile :) le service client est très à l'écoute merci beaucoup à Hadi :)
Great to hear! Our app aims to make things easy for you. Our attentive customer service team is here to assist you every step of the way. Thank you for your kind words and for choosing Giftit!
Dec. 14, 2023
Suppor very attentive, friendly and understanding. This is rare enough to be worth mentioning, and proves the seriousness of this plugin in the long term, making it a very viable solution!
We appreciate your feedback! Our attentive and friendly support team is dedicated to ensuring your satisfaction. Your positive experience highlights our commitment to delivering reliable solutions. Thank you for choosing us!
Nov. 23, 2023
Great support from the team, they respond real quick and are being extremely helpful. The app is easy to use and really useful in helping me to offer free gifting service to my customers. Definitely recommend to everyone :)
We're thrilled to hear that you're enjoying the support and finding the app easy to use! Our team is dedicated to providing quick and helpful assistance, and we're delighted that you're able to offer free gifting service to your customers with ease. Thank you for recommending Giftit, and please feel free to reach out if you need any further assistance.
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