The Wind Chime Co review for Giftship: Gift Options & More

Aug. 17, 2023

I really want to like this app as it offers what I need for my business. However, the lack of urgency in support has got me to rate this only 3 stars. I had to turn off ads and I'm losing revenue until they work out bugs in their system. They know how critical it is to me and yet I do not feel they take it a priority. Most really good app offer a support chat where things can get done quickly. With this app, they do not offer this. Your at the mercy of a different timezone and days to resolve critical issues. I am interested in wholesale app they offer but if it's the same level of sub par support, I'll most likely pass all together and fin another app that gives better support. Also, this app archives multiple address orders meaning its counting revenue twice when it should not, which gives false analytics for my business. The solution they offered was to disable auto archiving orders. But when I do this, the main order is a hot mess with a bunch of code to decider just to find gift message. Also, Customer facing with this solution is not ideal either as again, the coding takes over the order page. It's close to being a phenomenal app, but the lack of support and bugs in their prevents them from being Great.