Charlie Pickles review for Giftship: Gift Options & More
Sept. 4, 2025
I honestly don’t know how this app has so many 5-star reviews. I’ve been selling online for over 20 years, and I’ve worked with countless apps and developers to add custom functions to my stores. Out of all of them, this has been by far the most frustrating app and company I’ve ever dealt with. The installation process was unnecessarily complicated and poorly explained. When I reached out for support customizing the step-by-step builder for our store, I constantly felt like I was being treated as a nuisance for asking questions — even though my questions were reasonable and directly related to making their product work. It feels like the app was built by a group of tech people who released it into the App Store without any real plan for customer support. Their communication style was unhelpful at best and dismissive at worst. I found myself dreading having to email them, and I avoided it whenever possible. On top of that, the default look of the builder was clunky and unattractive for a live storefront. I ended up hiring a third-party developer to redesign it entirely, which defeated the purpose of paying for this app in the first place. In short: confusing setup, frustrating support, poor design, and a total lack of customer care. There are far better options out there.
Hello, Thank you for reaching out. We're very sorry to hear that you had a negative experience successfully integrating Giftship into your store. While we worked with your team extensively, providing numerous customizations and hours of free development work, we always take feedback that we could be doing better seriously and will review our ticket history with your team to see what we can improve. We take customer onboarding seriously. Like you, we are former merchants, and we try our best to bring that perspective to the onboarding experience. If you're ever available to hop on a video call so that we can better understand where we fell short, we would very much appreciate the opportunity. Our team is all in office together in Victoria, B.C., and available any time. Please don't hesitate to get in touch at [email protected] Tim Co-founder, Gist
