boxoftreats review for Giftship: Gift Options & More
Aug. 24, 2022
What kind of customer service is this?? We DID PAY. Our business is not operating yet, we do not make a single penny, so every little amount spent weighs a lot. But we were still fine with paying 60 bucks for this app. We accidentally delete it on August 4th BEFORE we get charged (on August 5th), hence want to reinstall the app. Then we're asked to pay again since we do not have an active subscription. Our receipt First CS guy, understands the issue after 3 explanatory emails. Claims he would forward it to his development team to provide a solution. Never heard back from him or development team. So after 8 days, I ask again and second CS guy, (apparently the first one went on vacation..?) never seems to understand the issue and just tells us this was standard behavior and if we had credit, we'd get that. I have a receipt and a not-functioning app to prove the opposite but apparently they don't care. VERY disappointing. There had been an issue before, where we were told - by the same support staff - as long as we're on a pause-and-build plan, we wouldn't get charged for a subscription. That turned out to be wrong. We did get charged, but were able to get a refund. And now, that we were actually willing to pay, we can't use it..?!?
Hello, When Apps are installed on Shopify, a billing charge must be accepted in order for you to gain access to the App. This is standard behaviour across all Apps. As you haven't accepted the billing charge, you will not be able to use the app. We've mentioned this in a couple of emails, but please let me know if you would like to hop on a Zoom call, and we'd be more than happy to get everything sorted out for you. Thanks so much, Tim Gist Applications Inc. [email protected]
