Gladly: AI Customer Support

Personalized 24/7 support across email, live chat, and more.

Rating

4.7

Feedback

Reviews

Chart

#3,443

Shopify

All reviews

Rating breakdown

5 76% (22 ratings) 4 17% (5 ratings) 3 3% (1 ratings) 2 0% (0 ratings) 1 3% (1 ratings)

Reviews with text

100% (29)

Review RSS feed

1 / 5 Share

July 1, 2021

I am unable to access the platform or reach customer service. This is unacceptable for a customer experience provider. Scheduling a demo appears to be mandatory, a help center can not be embedded under your own domain, and there is no way for customers to check order status. The platform is far too expensive and requires an 8 seat minimum for customer-facing users and an annual contract. This company is cray!

Store Using app Total reviews Average rating

Vidlogix About 16 hours 61 3.2

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