Glow: Loyalty Points & Rewards
Glow Loyalty: Reward Program App to Drive Customer Retention
Rating
4.6
feedback
54
chart
#1,406
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
20%
-
Less than a month
94%
-
Less than a year
57%
-
More than a year
15%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the ease of use, customer service, and value for money. Many users appreciate the intuitive setup process and the ability to customize the app to suit their needs. The customer service team, particularly highlighted individuals like Sergey, Ryan, and Chris, received high praise for their responsiveness and helpfulness. Users also mentioned the affordability of the app compared to other loyalty programs on the market. However, there were a few mentions of issues such as the inability to exclude certain products from earning points and some language translation problems. Overall, the Glow Loyalty app seems to be a popular choice among ecommerce merchants for its functionality and excellent customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 29, 2025
Amazing app and the functionality for the price is brilliant. I have integrated this with my instore third party epos & Shopify and it works perfectly. I have been in communication with Sergey at every step of the way and the level of support is superb!
April 18, 2025
We've used this app for 6 months and it adds a lot to our customer experience. It's intuitive and easy to install - but the absolute best part is the customer service. I ran into a snag with a customer account issue and having not fully installed part of the app so I reached out to the glow team. They responded within just a couple of hours and worked with me through the evening to find and resolve the issue. I worked with Sergey - and am so thankful for his professionalism and help. 10/10 experience across the board. Highly recommend!
Feb. 21, 2025
Fantastic Rewards App. Our customers love getting their discounts. Super helpful support from the team at Glow. Would highly recommend!!!
Jan. 30, 2025
I have been using the free version of this app for my jewelry business. It's a great incentive for customers to return and place more orders. I love the customer service here. EVERY single time I have asked for help I have had very patient and polite, resourceful people who genuinely made me feel like they wanted to resolve any issues I had. Most of my issues were not with the app but e.g. how to get rid of bots or how to eliminate dormant customers who use up space but don't show activities. Sergey, who helped me "declutter" my members did all of this on his end always checking in to make sure he does exactly what I had in mind, offering suggestions I would not have thought of myself. Really recommend this app. Can't wait to have more than 500 active members to justify paying for the upgrade.
Nov. 27, 2024
We’ve been using this app for three years straight. It’s very easy to set up, offers great value for money, and the team has been consistently adding new functionality over time. The recently added Klaviyo integration is fantastic, especially as we’re working to streamline all our outgoing emails through Klaviyo campaigns and flows. The support is also exceptional—10/10. Highly recommended!
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