Glow: Loyalty Points & Rewards for Shopify

Glow: Loyalty Points & Rewards

Glow Loyalty: Reward Program App to Drive Customer Retention

Rating

4.6

feedback

104

Reviews

chart

#1,883

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    3%
  • Less than a month
    18%
  • Less than a year
    46%
  • More than a year
    30%

Reviews Summary

The reviews for the Glow Loyalty app are overwhelmingly positive, with users praising its ease of use, great value for money, and excellent customer service. Many users appreciate the features offered, such as the ability to track rewards, set up loyalty programs, and integrate with other platforms like Klaviyo. The support team is highlighted as being responsive, helpful, and patient, assisting users with setup, customization, and resolving any issues that may arise. However, there are a few concerns raised, such as the inability to exclude certain products from earning points, the need for additional features like allowing customers to redeem points at checkout, and occasional issues with translations not applying.

Highlights

Ease of use, great value for money, excellent customer service
Features offered, integration with other platforms, responsive support team
Inability to exclude products from earning points, need for additional features like point redemption at checkout, translation issues

Rating Breakdown

  • 5
    84% (87 ratings)
  • 4
    5% (5 ratings)
  • 3
    4% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    7% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 30, 2025

I have been using the free version of this app for my jewelry business. It's a great incentive for customers to return and place more orders. I love the customer service here. EVERY single time I have asked for help I have had very patient and polite, resourceful people who genuinely made me feel like they wanted to resolve any issues I had. Most of my issues were not with the app but e.g. how to get rid of bots or how to eliminate dormant customers who use up space but don't show activities. Sergey, who helped me "declutter" my members did all of this on his end always checking in to make sure he does exactly what I had in mind, offering suggestions I would not have thought of myself. Really recommend this app. Can't wait to have more than 500 active members to justify paying for the upgrade.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2024

We’ve been using this app for three years straight. It’s very easy to set up, offers great value for money, and the team has been consistently adding new functionality over time. The recently added Klaviyo integration is fantastic, especially as we’re working to streamline all our outgoing emails through Klaviyo campaigns and flows. The support is also exceptional—10/10. Highly recommended!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2024

This App is AMAZING! I have seen great response through using the Glow Loyalty app in my store. Customers love it and enjoy tracking their points and ultimately using their points to grab their favorite products from me. I am super excited about using an addition of Glow (PayWhirl) for my upcoming subscription option. Thank you Glow!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 10, 2024

Having tried out several Loyalty Apps, Glow is by far the best in terms of ease of set up, functionality and value for money, with all features included in their entry level 'Sprout' option for $9.99pcm (for reference, it costs $25pcm for comparable features in app programmes such as BON Loyalty who charge extra for simple but imperative things like changing branding colours on the widget!) - Also their support is fast and effective with Live Chat very responsive and super helpful. I would like to thank Sergey for all of his support to date in helping guide us to get the most out of the App. I've also just found out they have an API for helping us to automate certain things as we scale. Highly recommended for all Shopify users, whether you're just starting out and experimenting, or scaling a larger, more complex loyalty programme. I will upgrade to 5 stars when the feature for allowing customers to redeem ad-hoc points at checkout is enabled, as this is the only piece missing at the moment. Customers currently need to reach Points Milestones to create redeemable coupons, which could potentially put some people off. The ability to redeem points balance at checkout would be the icing on the cake for this App.

Using app

28 days

Total reviews

3

Average rating

4.3

3 / 5 Share

Sept. 22, 2024

Don't like that it's a stand-alone thing, but a bigger problem is I can't exclude some products from earning points. Like if I have a product with really small margins, I want to exclude that.

Using app

9 minutes

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for your feedback! I wanted to let you know that we do offer tools to exclude specific products or entire collections from earning points. This way, you can easily manage products with tighter margins. Please feel free to reach out to our support team, and we’d be happy to assist you with the setup!

All reviews

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