Glow: Loyalty Points & Rewards
Glow Loyalty: Reward Program App to Drive Customer Retention
Rating
4.5
feedback
102
chart
#1,866
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
20%
-
Less than a year
47%
-
More than a year
27%
Reviews Summary
The Glow Loyalty app has received a mix of positive and negative reviews from users. Positive aspects highlighted include the ease of use, great pricing, feature set, and excellent customer support. Users appreciate the ability to track rewards, the intuitive setup process, and the responsiveness of the support team. Additionally, the app offers good value for money, especially compared to other loyalty apps in the market. However, some users have raised concerns about certain limitations of the app, such as the inability to exclude specific products from earning points and issues with translations not applying correctly. There have also been complaints about the lack of timely and effective support, with some users experiencing difficulties in getting assistance and resolving issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 31, 2024
This App is AMAZING! I have seen great response through using the Glow Loyalty app in my store. Customers love it and enjoy tracking their points and ultimately using their points to grab their favorite products from me. I am super excited about using an addition of Glow (PayWhirl) for my upcoming subscription option. Thank you Glow!
Oct. 10, 2024
Having tried out several Loyalty Apps, Glow is by far the best in terms of ease of set up, functionality and value for money, with all features included in their entry level 'Sprout' option for $9.99pcm (for reference, it costs $25pcm for comparable features in app programmes such as BON Loyalty who charge extra for simple but imperative things like changing branding colours on the widget!) - Also their support is fast and effective with Live Chat very responsive and super helpful. I would like to thank Sergey for all of his support to date in helping guide us to get the most out of the App. I've also just found out they have an API for helping us to automate certain things as we scale. Highly recommended for all Shopify users, whether you're just starting out and experimenting, or scaling a larger, more complex loyalty programme. I will upgrade to 5 stars when the feature for allowing customers to redeem ad-hoc points at checkout is enabled, as this is the only piece missing at the moment. Customers currently need to reach Points Milestones to create redeemable coupons, which could potentially put some people off. The ability to redeem points balance at checkout would be the icing on the cake for this App.
Sept. 22, 2024
Don't like that it's a stand-alone thing, but a bigger problem is I can't exclude some products from earning points. Like if I have a product with really small margins, I want to exclude that.
Thank you for your feedback! I wanted to let you know that we do offer tools to exclude specific products or entire collections from earning points. This way, you can easily manage products with tighter margins. Please feel free to reach out to our support team, and we’d be happy to assist you with the setup!
Aug. 19, 2024
Fantastic App with great pricing and feature set for a Bricks and Mortar\ Online combo . Ease of use is great and integration is quick and easy. Support requests and queries have been handled quickly and efficiently. Looking forward to seeing the App develop and new features integrated.
Aug. 19, 2024
Best price in town, with good quality and TOP support service. I love the app! They always help me and add features to improve my product! ❤️❤️❤️❤️
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