Glow: Loyalty Points & Rewards
Glow Loyalty: Reward Program App to Drive Customer Retention
Rating
4.8
feedback
49
chart
#2,442
All reviews
Review RSS Feed
Aug. 26, 2025
Glow has been an excellent partner over the last 5 years- and has allowed us to grow our customer base and retention. Since we added a Shopify POS we can also offer our visiting customers their rewards in-store as well. The return is almost double our investment and we love their customer service. Customers enjoy applying credits and do so often. Try them out today.
April 29, 2025
Amazing app and the functionality for the price is brilliant. I have integrated this with my instore third party epos & Shopify and it works perfectly. I have been in communication with Sergey at every step of the way and the level of support is superb!
April 18, 2025
We've used this app for 6 months and it adds a lot to our customer experience. It's intuitive and easy to install - but the absolute best part is the customer service. I ran into a snag with a customer account issue and having not fully installed part of the app so I reached out to the glow team. They responded within just a couple of hours and worked with me through the evening to find and resolve the issue. I worked with Sergey - and am so thankful for his professionalism and help. 10/10 experience across the board. Highly recommend!
Jan. 30, 2025
I have been using the free version of this app for my jewelry business. It's a great incentive for customers to return and place more orders. I love the customer service here. EVERY single time I have asked for help I have had very patient and polite, resourceful people who genuinely made me feel like they wanted to resolve any issues I had. Most of my issues were not with the app but e.g. how to get rid of bots or how to eliminate dormant customers who use up space but don't show activities. Sergey, who helped me "declutter" my members did all of this on his end always checking in to make sure he does exactly what I had in mind, offering suggestions I would not have thought of myself. Really recommend this app. Can't wait to have more than 500 active members to justify paying for the upgrade.
Nov. 27, 2024
We’ve been using this app for three years straight. It’s very easy to set up, offers great value for money, and the team has been consistently adding new functionality over time. The recently added Klaviyo integration is fantastic, especially as we’re working to streamline all our outgoing emails through Klaviyo campaigns and flows. The support is also exceptional—10/10. Highly recommended!
Oct. 31, 2024
This App is AMAZING! I have seen great response through using the Glow Loyalty app in my store. Customers love it and enjoy tracking their points and ultimately using their points to grab their favorite products from me. I am super excited about using an addition of Glow (PayWhirl) for my upcoming subscription option. Thank you Glow!
Aug. 19, 2024
Fantastic App with great pricing and feature set for a Bricks and Mortar\ Online combo . Ease of use is great and integration is quick and easy. Support requests and queries have been handled quickly and efficiently. Looking forward to seeing the App develop and new features integrated.
Feb. 25, 2024
Excellent app, really well thought out and flexible. They migrated our clients for us and tailored it to our needs. Excellent support! As a coffee roaster and coffeehouse, we really appreciate their pricing plans. Glow is one of the few that base it on the number of members and not the number of transactions. For anyone thinking of using Shopify's POS, choose 'member-based' plans and avoid the transaction-based plans, which most other loyalty apps use because they will count every POS sale (even just a coffee). When we added POS, it catapulted us from a free plan to one costing hundreds of dollars per month! Of the member-based loyalty apps we reviewed, Glow's app was the best, even better than the transaction-base loyalty app that wanted to charge us hundreds of dollars a month. Thank you, Glow!
May 5, 2023
I just finished setting this up, but so far, I'm happy. They helped me import rewards from a previous program. The email feature and points expiry with an affordable price drew me to this app. I was also pleasantly supprised with how well the app worked on my website. For me, it is much more intuitive than other programs when on a website.
Thank you so much for the fantastic 5-star review! 🌟 We are delighted to hear that you’re happy with Glow Loyalty so far and that importing rewards from your previous program went smoothly. We designed our app with user-friendliness in mind, so it’s wonderful to hear that you’ve found it intuitive and a great fit for your website. We strive to offer a powerful, feature-rich loyalty solution at an affordable price point, and it’s incredibly rewarding to know that features like our email integration and points expiry options are resonating with merchants like you. Should you have any questions or need further assistance as you continue using our app, don't hesitate to reach out. We're here to support you every step of the way! Wishing you tremendous success with your new loyalty program! 🚀 Warm regards, Glow Loyalty Team
March 16, 2023
Glow loyalty has been amazing for my business, I highly recommend them. The team behind glow has had my back since day 1. AAA+ service. Thanks guys.
Wow, thank you for the outstanding 5-star review! 🌟 We are thrilled to hear that Glow Loyalty has been a valuable addition to your business, and it's incredibly rewarding to know that our team has been able to support you from day one. Our goal is to always deliver AAA+ service to our wonderful customers like you, and your kind words are a fantastic affirmation that we are achieving that. Thank you for choosing Glow Loyalty, and for the high recommendation. We are excited to continue supporting your business as it grows and thrives! Warmest regards, Glow Loyalty Team
June 30, 2021
We've been running the Rewards and Refer a Friend programme for about a month and the early customer take up and reaction is good. The App itself is pretty much intuitive, quick to set up and highly brandable. When we've needed support it's always been forthcoming and helpful, but if you're in the UK be aware they operate on East Coast USA time zone. We've happily moved up from the Free plan to the first level of Paid for based on our early experience. We love to be able to integrate with JudgeMe Reviews
Thank you so much for your glowing 5-star review from 2021! 🌟 We are thrilled to hear that your experience with our Rewards and Refer a Friend program has been positive, and that your customers are responding well to it. It's fantastic to know that you found our app intuitive, quick to set up, and highly customizable to align with your branding. We sincerely appreciate your note on our support hours, and we understand that the time zone difference can be a bit tricky for our international clients. Your feedback is a great reminder for us to continue exploring ways to support our global merchants better. It’s fantastic to hear that based on your early experience, you’ve decided to move up from the Free plan to a Paid plan - that’s the ultimate compliment! And regarding your integration request with JudgeMe Reviews, we are always looking for ways to improve and expand our services. I'll be sure to pass your suggestion onto our development team for consideration. Thank you once again for choosing Glow Loyalty, and for being a fantastic part of our community. We’re here to support your continued success! Warmest regards, Glow Loyalty Team
May 11, 2021
I have added this app to both of my websites, the support was amazing quick replies and simple easy to follow instructios. The initial setup was straightforward and took about 20 minutes. I can't comment on the sign up rate as yet as I have just gone live. Thanks to Ryan awesome support.
April 30, 2021
I would recommend this app to reward loyal customers. I was really happy with their customer service and happy to help structure a plan that works well for us.
April 21, 2021
这是一个很不错的软件，帮我解决了很多问题，尤其是忠实顾客的平台。所以在这里写下评论，支持一下。これは非常に優れたソフトウェアであり、多くの問題、特に忠実な顧客向けのプラットフォームを解決するのに役立ちました。 だからここにコメントを書いてそれをサポートしてください。
この素晴らしい5つ星のレビューをいただき、本当にありがとうございます！🌟 当社のソフトウェアがあなたの多くの問題を解決し、特に忠実な顧客向けのプラットフォームを強化するのに役立っていると聞いて、大変嬉しいです。 あなたの暖かい言葉と支持が我々のチームにとって大変励みとなります。これからも更なるサポートとサービスの向上に尽力してまいりますので、今後ともよろしくお願いいたします。 どうもありがとうございました。 Glow Loyalty チーム And for our English speakers, the review said, "This is a very good software that has helped me solve many problems, especially in creating a platform for loyal customers. So I am writing this review here to show my support. This software is excellent and has been instrumental in solving many problems, particularly in establishing a platform for loyal customers. Therefore, I am writing this comment here to extend my support." We replied with, "Thank you very much for this wonderful 5-star review! 🌟 We are delighted to hear that our software has helped you solve many of your problems, especially in enhancing the platform for your loyal customers. Your warm words and support are greatly motivating for our team. We are committed to continuing our efforts to provide further support and improve our services for you. Thank you once again."
April 19, 2021
The app seems ROI positive. Customer service is excellent. Highly recommend this app if you are planning to have a referral programme.
Using app
13 days
Total reviews
4
Average rating
5.0
Feb. 19, 2021
Edited review: the support team is very helpful and responsive, they were able to resolve all my issues and now everything is running smoothly. Thank you!
Feb. 11, 2021
Very good app. The price is fair and the app itself has a lot of usefull features. Costumer support is very efficient ! Hightly recommend !
Using app
About 1 month
Total reviews
4
Average rating
5.0
Thanks so much for the kind words, we're glad you're enjoying the app. Please let us know if we can help with anything else along the way!