Gobot ‑ AI Chatbot + Quiz for Shopify

Gobot ‑ AI Chatbot + Quiz

Convert more & automate support with an AI chatbot &...

Developer

Rating

3.3

feedback

21

Reviews

chart

#2,080

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    10%
  • Less than a month
    71%
  • Less than a year
    0%
  • More than a year
    14%

Reviews Summary

The reviews for this Shopify App are quite mixed. On the positive side, many users appreciate the app's functionality, ease of use, and the helpful and responsive support team, particularly mentioning Max and the GOBOT team. Users find the app intuitive, flexible, and powerful, with great documentation and customization options. The chatbot feature is praised for streamlining customer service and providing valuable insights through analytics. However, on the negative side, some users have faced issues with the app not working properly, lack of user-friendly setup, and unresponsive support, leading to frustration and wasted time. There are also complaints about features not being available in the free plan and difficulties in communication with the support team.

Highlights

Mixed reviews highlighting the app's functionality, ease of use, and responsive support team
Positive feedback on the app's intuitive interface, customization options, and powerful functionality
Negative experiences with app malfunctions, lack of user-friendly setup, and unresponsive support
Complaints about features not available in the free plan and difficulties in communication with the support team

Rating Breakdown

  • 5
    76% (16 ratings)
  • 4
    5% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    19% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 24, 2023

I have been using it conveniently for a long time, but since the end of 2022 it has not worked properly due to a problem. Although I have been communicating with support, I am still in trouble without solving it now.

Using app

About 3 years

Total reviews

7

Average rating

3.1

1 / 5 Share

Jan. 6, 2025

I've had this app but the support team starting with Max is non existent. I reach dout to them letting them know of the issues i was having and all they would say is "will check it out and get back to you" weeks passed and nothing. The set up for this is not user friendly so unless you are very tech savvy save your time and go with the plenty of other options that are on the app store and a lot easier to manage.

Using app

Over 4 years

Total reviews

11

Average rating

2.5

1 / 5 Share

Oct. 1, 2021

A quiz like on the screenshot is not available in the free plan. Just wasted a couple of hour trying to build it. Now, more that a week after deleting the app from my shopify shop, I get an e-mail that I will be moved to the paid account shortly. What?? DON'T try this app. Nothing but troubles.

Using app

About 2 hours

Total reviews

1

Average rating

1.0

5 / 5 Share

Feb. 22, 2021

Great App I am closely working with Max Ronai to make this app work better for our website. I am extremely impressed with the knowledge of the GOBOT team. They are very talented and available whenever you need

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2020

This app is amazing! For me bots was a word that meant difficulty and complications and thanks to gobot I discovered how easy it could be To build one because of their intuitive interface and how they help you reach more sales and revenue! When you start your company the amount of work is overwhelming and you have to be an all in one worker, and believe me Gobot can relief you a lot of work! Definitely will continue working with them!

Using app

About 2 years

Total reviews

7

Average rating

5.0

All reviews

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