Gojiberry Survey & Feedback
Shopify Survey App | Gojiberry
Rating
4.9
feedback
19
chart
#1,453
All reviews
Rating Breakdown
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Oct. 10, 2024
I am a big fan of Gojiberry. I think it might be one of the most easy to use and clean post-purchase survey tools on shopify. The team who runs this are top notch, and really took the time to make sure that we felt supported. And i think the 5 second survey is a very unique and useful tool that has helped us better understand our customers wants. Amazing job!
Sept. 30, 2024
Very easy to set up, great value! They've done a good job as a new app.
Thank you so much for the kind words! Our team really appreciates it! :)
July 11, 2024
So incredibly easy to use! No coding required. I finished setting it up in less than 5 minutes. This really is as easy to use as they say it is. Just works!! Thanks guys.
Thank you so much for the fantastic review! We're thrilled to hear that you found Gojiberry so easy to set up and use. Our goal is to make setting up surveys as seamless as possible, so it's great to know you were able to get everything up and running in under 5 minutes—no coding required! 😊 If you ever have any questions or need further assistance, we're here to help. Thanks again for your support!
June 3, 2024
Great app & experience with this company has been really unique. Submitted feedback, and they jumped on a video call with me, with their team, to discuss. Had opportunity to discuss future product development with them too. For the app, easy to use & works well. Glad I stumbled across this in the shopify app store.
Thank you, Scribble Snacks, for your wonderful review! We're delighted to hear that your experience with Gojiberry has been unique and positive. It was great to connect with you on the video call and discuss your feedback and future product development ideas. We're thrilled that you find the app easy to use and effective. We're glad you discovered Gojiberry in the Shopify App Store and look forward to continuing to support your success. If you have any more insights or need assistance, feel free to reach out. Happy surveying!
May 10, 2024
Great app! Super intuitive and easy to use, and excellent customer service as well! I've been using it to gather email lists of potential customers and gain feedback from them simultaneously with coupon codes as an incentive. This app collects the whole user journey seamlessly.
Thank you, Vismic, for your amazing review! We're thrilled to hear that you find Gojiberry intuitive and easy to use. It's fantastic to know that you're successfully gathering email lists and gaining valuable feedback with our app. Using coupon codes as an incentive is a great strategy, and we're glad Gojiberry is seamlessly collecting the entire user journey for you. Our team is always here to provide excellent customer service, so if you need any further assistance or have more feedback, don't hesitate to reach out. Happy surveying!
April 18, 2024
オンラインショップでは顧客の声を直接聞く機会が限られがちです。以前は別のアプリを使用していましたが、技術的な問題で利用できなくなり、その後、このアプリを見つけました。前のアプリでは有料版を利用していたものの、サポートからの返信がなく困っていました。しかし、このアプリは直感的で使いやすいUIが魅力で、無料にも関わらずサポート体制が充実しており、機能のアップデートも頻繁に行われています。さらに、アンケート調査への回答率が高く、非常に満足しています。現在は利用している機能の全てを使いこなせていないため、今後さらに多くの機能を活用していく予定です。
チュミア様、素晴らしいレビューをありがとうございます！ オンラインショップで顧客の声を直接聞く機会が限られている中、Gojiberryを見つけていただき、嬉しく思います。直感的で使いやすいUI、充実したサポート体制、頻繁な機能アップデートにご満足いただけたこと、大変光栄です。アンケート調査への回答率が高いことにもご満足いただけたとのこと、嬉しく思います。 現在ご利用の機能をさらに活用していただけるよう、今後もサポートさせていただきます。何かご不明点やご質問がございましたら、いつでもご連絡ください。引き続き、どうぞよろしくお願いいたします。
April 9, 2024
I love this app; it's great. The team offered great help, and they really take your suggestions seriously and will implement them. I will surely keep using this app and recommend it to other sellers. Look forward to growing with the Gojiberry team :D
Thank you, YC Onion, for your wonderful review! We're delighted to hear that you love Gojiberry and appreciate our team's support. Taking your suggestions seriously and implementing them is a core part of our commitment to continuous improvement. We're thrilled to have you as a loyal user and advocate, and we're excited to grow together. If you ever need further assistance or have more ideas, we're here for you. Here's to a successful journey ahead with Gojiberry!
April 3, 2024
アパレルECの運営をしています。3月から使用を開始しましたが、とても使いやすく、非常に満足しています！デザインもお客様が注文後にアンケートを答える際にストレスのない作りになっていると感じます。また、問い合わせに対しての対応も迅速かつとても丁寧で、まだ使用して1ヶ月ほどですが、多くの点を改善・修正してくださり、より使いやすくなっています！マーケティングに活かせるアンケートやその他ユーザー解像度を高める機能が充実しており、未公開の新機能についても期待できるものが多いので楽しみにしています！海外向けのアプリかと思い、初めは不安でしたが、機能も対応も全く問題なく、日本のECでも広く活用できるものだと思います！
Lumier様、素晴らしいレビューをありがとうございます！ アパレルECの運営にGojiberryをご利用いただき、とても嬉しく思います。使いやすさやデザイン、迅速かつ丁寧なサポート対応にご満足いただけたこと、大変光栄です。また、ご意見を基に多くの点を改善・修正し、さらに使いやすくなったとのお言葉、励みになります。 マーケティングに役立つアンケートやユーザー解像度を高める機能、そして未公開の新機能についてもご期待いただけていること、非常に嬉しいです。不安を感じられた初めから信頼を築けたこと、日本のECでも問題なくご活用いただけていることを光栄に思います。 今後もご期待に応えられるよう、さらなる機能の充実とサポートの向上に努めてまいります。何かご不明点やご質問がございましたら、いつでもご連絡ください。引き続き、どうぞよろしくお願いいたします。
March 8, 2024
Exactly what we need for our website. Cleverly placed feedback form after the checkout to get feedback from real customers only. The options to get feedback from customers are also creative. Support respond to querys well and helpful.
Thank you so much for your fantastic review! We're thrilled to hear that Gojiberry is exactly what you need for your website. Placing the feedback form after checkout is indeed designed to capture insights from genuine customers, ensuring you receive the most relevant feedback. We're glad you find the feedback options creative and that our support team has been responsive and helpful. Your satisfaction is our top priority, and we look forward to continuing to support your success. If you have any more feedback or need further assistance, feel free to reach out. Happy surveying!
Feb. 22, 2024
We have used Gojiberry now for about a month now and all we can say is... this app has been incredible! It has helped us understand our customers better than ever before. The team has been friendly and helpful. 10/10 recommend!
Thank you so much for the wonderful review! We appreciate the kind words and we promise to continue working on features that add value to your store.
Dec. 20, 2023
We've been quite happy with Gojiberry's impact on our Shopify store. We got great feedback which helped us improve our site usability. The easyPoints incentives had a big impact on the survey response rate which gave us results much faster. Setting it up was a breeze, and the regular updates just keep making it better. Highly recommended!
Thank you, Solaris, for your fantastic review! We're thrilled to hear that Gojiberry has positively impacted your Shopify store. It's wonderful to know that the feedback you've gathered has helped improve your site's usability. We're also glad to hear that the easyPoints incentives boosted your survey response rate and delivered faster results. We're committed to providing a seamless setup process and regular updates to enhance your experience. Your recommendation means a lot to us. If you need any further assistance or have more feedback, please feel free to reach out. Happy surveying!
Nov. 21, 2023
とても使いやすいです。おすすめです。 質問したいことに、とても丁寧にご対応いただきました。 感謝いたします。これからも宜しくお願いいたします。
いずみピクルス様、素敵なレビューをありがとうございます！ Gojiberryを使いやすいと感じていただき、おすすめしてくださること、大変嬉しく思います。ご質問に対する対応にもご満足いただけたとのこと、感謝いたします。今後も皆様のご期待に応えられるよう、丁寧なサポートを続けてまいります。 引き続き、どうぞよろしくお願いいたします。何かご不明点やご質問がございましたら、いつでもご連絡ください。
Nov. 5, 2023
Its good fore post purchase but there is no way to add it to blogs or website etc. I need to ask surveys also to customer even if they are not buying! But they are Modern and easy to use, it just doesnt use its whole spectrum.
Hi LudusX, Thank you very much for your valuable feedback. Thanks to your feedback, our team has worked hard to implement thie function you have requested. We'd like to let you know that you can now add Gojiberry survey to your blogs or website via our link/QR code function. Happy selling! Gojiberry Team
Oct. 16, 2023
手軽にユーザーのインサイトを知ることができるとても良いツールです。 ユーザーが最もショップに関心を持ち回答率が高まる可能性のある購入完了ページに、自動的に設置できるのも優れています。 ツールは直感的で使いやすくストレスが無く、初めてでも動画で使い方を説明しているので導入しやすいです。 まだ回答は集まっていないので、アンケート結果の方は確認出来ていませんが、ECをやっている人全てにおすすめしたいツールです。
ありがとうございます！ Gojiberryを便利で使いやすいと感じていただけて嬉しいです。またサポートが必要な場合はいつでもご連絡ください。 Thank you そらをあおぐ! We are glad you have found our app useful & easy to use. We are always here if you need any further support.
Aug. 30, 2023
Wonderful application. Survey submission is one click for customers, rather than click an option then click submit. This makes is superior to other options we have found, and is the reason we have gone with this application.
Thank you Fusion Motorsports USA, your kind words are greatly appreciated! We will continue working on getting you more insights more efficiently.
Aug. 7, 2023
After installing Gojiberry, it has become an essential tool for us. The platform is evolving really quickly, and they are adding new features almost every month. I’m excited to see how this product will evolve. We got the survey set up quickly and easily. We’re using Gojiberry to look into improving our purchase flow and we’re getting invaluable insights from it. We’ve tried a couple other tools, but the response rate for Gojiberry’s survey is one of the the highest we’ve seen, which was one of our main concerns when looking into which app to install. Given its cost-and-return, you should definitely give it a try. I reached out to their customer service to ask a few questions and talked to Tim, and he was friendly and helpful. They were quick with their responses which is greatly appreciated.
Thank you HOTEL CAMPS! We are working hard to bring you more effective ways to gather meaningful insights, and your kind words are greatly appreciated. More features are on the way that we will be releasing soon!
July 8, 2023
I installed this app because I wanted to run a post-purchase survey for my customers, to see how they are coming across my website. Before installing it I was sending emails to each customer to ask this question, but I've found the app makes it much easier for them to reply right away with the click of a button! (Higher conversion rate and more insight for me). Definitely recommend this app for any e-commerce store owner, it's also very intuitive and easy to set up and use - and it has a good insights view where you can see all your responses by user as well as in summary-form. I haven't used the 'interviews' functionality as yet, but will trial it in the future.
Thank you T. Buckwheat Tea! We are glad we could make your insight gathering much more efficient. Please let us know if you would like any help with our interviews feature!
May 25, 2023
(Japanese follows English) I recently installed Gojiberry because I wanted to learn more about my customers and I'm very happy with the results. With the post-purchase survey I can just let it run and automatically gather customer feedback without needing to do anymore work. The installation was very straight-forward and low-effort. I didn't have to code anything, and their survey preview was clear in what my customers would experience (i.e. no negative impact on purchase flow). The survey is well designed - both visually appealing and matching my website, and not requiring any coupon incentives because it doesn't require any effort from my customers. I knew using customer feedback was important, but when I needed help knowing what feedback I should be gathering their customer support were super helpful. I wanted to improve the effectiveness of my marketing, and they taught me about simply asking "Where did you hear about us?" to get more accurate purchase attribution data. They were right on - I didn't realize how off my Google Analytics data was! Their customer support was fast and friendly and greatly appreciated! For everyone out there figuring out what needs improvement in their Shopify store, I highly recommend using Gojiberry!! 購入後アンケートを使いました。初めてでも設定しやすかったですし、お客様のUIも邪魔することなさそうな見え感なので、安心して設置できました。サポートに問い合わせたところ、すぐに回答いただけて、欲しかった顧客フィードバックを集めることができました。お客様の声を集めて分析したい方にはおすすめのアプリだと思います。
Thank you arete tokyo! We are glad Gojiberry is helping you with your marketing attribution, and that your installation was smooth. ありがとうございます、今後ともよろしくお願い致します！