arete tokyo review for Gojiberry Survey & Feedback

May 25, 2023

(Japanese follows English) I recently installed Gojiberry because I wanted to learn more about my customers and I'm very happy with the results. With the post-purchase survey I can just let it run and automatically gather customer feedback without needing to do anymore work. The installation was very straight-forward and low-effort. I didn't have to code anything, and their survey preview was clear in what my customers would experience (i.e. no negative impact on purchase flow). The survey is well designed - both visually appealing and matching my website, and not requiring any coupon incentives because it doesn't require any effort from my customers. I knew using customer feedback was important, but when I needed help knowing what feedback I should be gathering their customer support were super helpful. I wanted to improve the effectiveness of my marketing, and they taught me about simply asking "Where did you hear about us?" to get more accurate purchase attribution data. They were right on - I didn't realize how off my Google Analytics data was! Their customer support was fast and friendly and greatly appreciated! For everyone out there figuring out what needs improvement in their Shopify store, I highly recommend using Gojiberry!! 購入後アンケートを使いました。初めてでも設定しやすかったですし、お客様のUIも邪魔することなさそうな見え感なので、安心して設置できました。サポートに問い合わせたところ、すぐに回答いただけて、欲しかった顧客フィードバックを集めることができました。お客様の声を集めて分析したい方にはおすすめのアプリだと思います。