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The customer service from Chandra was very helpful as I am not super tech savvy :) Looking forward to seeing some good reviews. I’m not sure whether the app is helpful yet as it is still early days.
really easy to install and very helpful in creating trustability in website. Customer service was quick to respond and very helpful!
This did exactly what it said 'on the tin' and has enhanced our site by providing reliable and not obtrusive review facility. The 'hand hold' was significant and allowed the app to be integrated with the minimum of fuss by our 'minimally' experienced technical team.
Great app with awesome support. really like it, we use it since couple of months already, takes out lots of pain with Google...
I rate the support team 5 stars - I wasnt sure how to set it up on my store and they did everything for me
Dealing with Chandra was good.. a true professional.. the app now works well for us.. we will not hesitate to recommend this feature for your business. Simon Gabriel CEO @ Stone Doctor Australia.
So far so good, the app works, I don't have to request reviews and it looks pretty good in my website. Chendra provide a pretty good customer service, super fast and efficient. Keep up the excellent customer service!
I called customer support on the Google review bar and they had a solution for me asap! And it worked great! Thank you, Marilyn
I’m giving 5 stars to Chandra for helping me, setup was not as straight forward as I had hoped, but apparently working now. I would like to be able to change the message to something more personal. I have since contacted Chandra for help and received excellent support.
Great app which works great for my shop. Perfect support to get the app up and running. Recommended from my side. Keep up the good work!
Chandra is really helpful and patient to answer my question and give me detailed guidance. As for the APP, we are starting, will update the review after using it.
This app seems promising in helping to get more google reviews. I have only just added this app to my site, so I don’t know how well customers will respond to it but I have high hopes. Installing the app was simple and when I did need assistance, Chandra was incredibly helpful & solved my problem quickly & efficiently. I have to say, of all the apps I have download/purchased, this is the best customer support I have received. Many thanks from Twelvesilvertrees.com
App worked as described, perfect for a new store with no sales, customers or reviews. Great support, did some custom CSS to answer a request very quickly. Would be great to have a Klavyio integration. Loving the app so far.
Very happy that I chose this app as the installation was easy enough and when I needed support Chandra promptly took care of everything and followed up after. Highly recommended.
This app was not initially working on my store. I posted a critical review and was promptly contacted by support. The customer service rep needed some access permissions to my store so he could fix it. He promptly fixed it. I am updating my review to a positive one. This app seems like a convenient way to get Google customer reviews on your store. The only catch is that the customer has to opt-in to receive an email at time of purchase. There doesn't seem to be a way for a customer to decide to come back and leave a review if they don't opt in right away. I think this would be a great feature to add because it would allow the store owner to send a follow up email to the customer and request a review after the customer has received their order.
Dear Sir, Please note that the entire workflow is decided by Google and no app can influence this. Google provides only one place for the customers to opt-in for the Google Survey. Google does not send survey emails if test products are used for our testing so we have to buy normal products in store. There is absolutely nothing shady about the test. Please read the following to understand our point of view. 95% of the reviews received so far displayed below had tests done by us. This is just a small fraction of the tests that we have done. Our Tests include strict procedures so both us and the merchant are not affected in any way. - We use the store address in the Shopify admin for checkout so the product is never mistakenly shipped to us. - We add at the last that this is a test order on all fields. - We also inform the merchants to cancel the order immediately after the test and we ourselves cancel the order whenever possible. - We use 100% discount coupon so we do not have to pay. - We create a free shipping method that only works for 100% discount so we do not pay anything additional. We ask for admin access so we carry out the testing seamlessly. Let me explain the problems of using real payment transactions for testing. - We offer this app at a reasonable one-time fee for a life-time service so we have to restrict unnecessary expenses to provide a proper service to our merchants. - At the start, we made real payments but the refunds we not matching paid amount because the refund amount does not include the currency conversion fees and the cross-border fees that our banks charged us. - Some merchants closed their stores and become uncontactable. - We were losing money.So we have stopped making live payments. We had not received a reply to our email to you so could not complete the test for your website.
Fantastic customer service. Fixed an issue for me straight away. Chandra was very helpful. Really pleased
This is a great app- great price, its so important to get Google reviews and this is a great way to automate it. Great customer service by Chandra
I have only just installed the app, so far so good. It looks very promissing in attaining the transparency and trust that we are looking for. During the installation process Chandra was very helpful and attentive.
A great app! Easy to install, setup, and use. Unfortunately, I did not understand the difference between Google Customer Reviews and Google My Business Reviews. This app is for the former.
Chandra Mohan Veera was very helpful with setting up the App and testing it as well to ensure that it worked perfectly! Thank you! Beverly Hills Flower Gallery
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