Ced Google Shopping Feed & Ads
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the exceptional customer service provided by the CedCommerce team, highlighting their quick responses, hands-on support, and dedication to resolving issues. Users appreciated the ease of use of the app, especially in managing product feeds and syncing with Google Merchant Center. The 24/7 support availability was also a standout feature for many, with users feeling supported and guided throughout the process. However, on the negative side, several users expressed dissatisfaction with the lack of proper support after upgrading to premium plans. Issues with product feeds, errors in uploads, and unresponsive support were common complaints. Some users also mentioned mismanagement of Google Merchant Center accounts, leading to disapproved products and financial losses. Overall, while the app received praise for its functionality and support, there were concerns raised about communication breakdowns and unmet expectations post-payment.
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We upgraded to the premium plan expecting proper support, but none of our feeds were approved, and local inventory ads never worked. After payment, support completely stopped responding, even after multiple tickets and emails. We also felt we were treated unfairly and ignored, which was extremely disappointing and unprofessional. Be very cautious before upgrading — communication disappears once payment is made.
Very bad customer service. I was getting error while uploading product from store to merchant.
Keinerlei Kundenservice, und auch keine Hilfe. der 99$ Plan ist eine Frechheit. Es wird nichts eingerichtet. Ich kann nur davon abraten hier Hilfe zu suchen.
After working with Mohd from CEDCommerce Support and early issues, we have now resolved all trouble. I also got to know that some pretty cool features are coming for multi market stores. I can fully recommend the App and the Support is top notch Update: The App doesnt work anymore, no changes can be saved, uploads doesnt work. very annoying.
Im not sure why I keep trying to work with this company. They did not show up for our Google Meet in July of this year and again today. Its like pulling teeth to get support. I'm sure after this review, they will reply to my support ticket on their portal.
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