Google Reviews by Reputon
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Me han cobrado el doble en mi última factura sin razón alguna. He contactado con atención al cliente y no obtengo ninguna respuesta.
Hola. Lamentamos mucho la confusión. Ten en cuenta que las facturas son emitidas por Shopify, y en ocasiones los ciclos de suscripción de Shopify pueden resultar confusos. Tu caso fue atendido y resuelto rápidamente por nuestro equipo, y esperamos que ahora todo esté en orden. Quedamos atentos a tu respuesta a nuestros correos y a cualquier otra consulta que puedas tener.
its not intregrating with the shopify the map review is not showing
We’re sorry to hear that the widget wasn’t successfully added to your website. We genuinely want to help you get everything set up and running smoothly. If you could reinstall the app and grant us collaborator access, we’d be happy to assist you in adding the widget and resolving any issues that may arise. We've also sent you an email to provide further assistance. We look forward to your response.
stop asking for my review
Hello, We sincerely apologize for any inconvenience caused—we never intended to disturb you. Customer feedback is crucial to us, as it helps us improve and better understand our clients' needs. We've reached out via email to make things right and look forward to your response.
UPDATE - they just requested all of my customer data, including emails, phone numbers and shipping & billing addresses and I think it's way too far for an API that's pulling Google review data. Uninstalled and thinking it's a scam.
Hello, We’re sorry to hear about your experience with our app. I want to assure you that we only request access to the email address and name, which are necessary for the full functionality of our application, specifically for the Google Customer Reviews survey. We do not request access to phone numbers or shipping and billing addresses. We’ve reached out to you via email to make things right. Looking forward to your response.
They require admin level access to your Google Business Manager / Merchant Center account. They do not need the ability to delete your business or take ownership of it. Pass. Fix your permissions requirements, and I will consider installing the app.
We apologize for any inconvenience caused. Unfortunately, Google does not provide a way to request permissions differently; this is a limitation on Google's side. You can still use the app without Google authorization if you prefer. We understand your concern and would gladly request a smaller scope of permissions if Google allowed it. However, with Google, there is no separation; it's either all (edit, create, delete) or nothing.
The application stopped working, so I uninstalled, but was still billed after uninstalling. Unclear to me how I can resolve this.
Hi, we're very sorry our app stopped working. Our head of support has reached out to you for a solution. Looking forward to talking soon!
I tried the reviews app for a longer time. I started with placing customer reviews on my homepage. Everything works fine. And it crashed the speed of my shop. So I quickly deleted the full review function. I tried then the small sticky widget. It works but a user cant disable it, it is too sticky and covers too much space on mobile. So I deleted the sticky review badge and installed it on my sidebar. Worked again but integration is not nice (looks kind of weird) and is slow again. Unfortunately this is another app that just slows your shop dramatically. I hope I can find another app that is more optimised than that.
We apologize for the inconvenience caused. We constantly optimize the performance of our widgets, and we would be interested to know how you measured that our app crashed the speed of your shop. We will contact you to discuss the details and find the resolution that meets your expectations.
Funkar inte alls med våra annonser då vissa ord inte går att marknadsföra, Utseende är inte heller den bästa tyvärr.
Dear Customer, We are sorry you had problems with our app. Could you send your issue to [email protected] to help you out? Thank you. Reputon Team
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