S10Home review for Nabu for Google Shopping Feed
Oct. 17, 2024
During the support call, adnabu employee asked me to upgrade to try one of the features, then once trial ended it started charging me 80 dollars although we don't use the app. I used write to support feature to ask for clarification but got no reply
Dear Max, I hope you're doing well. I sincerely apologize that our pricing plans did not meet your expectations. We never intended to disappoint you. During the support call, we recommended an upgrade so you could explore all the features, with the option to downgrade as needed. To address your concern, I want to confirm that we have already processed the refund of $80 for the month's charge. Since your last communication, we've tried email and phone but have yet to be contacted. Please feel free to get back to us at your convenience, and we'd be happy to assist you further. Should you choose to re-install our app, we can explore improved plans that may be better suited to your needs this time. Thank you for your understanding, and we look forward to the opportunity to provide a better experience. Warm Regards Sampy Team AdNabu
AdNabu: App for Google Shopping, Facebook, Instagram & Bing