MPR Tools & Equipment review for Simprosys Google Shopping Feed
July 18, 2024
We've been with the app for a good amount of time. Unfortunately, they are now charging us for having 100,000+ products on our store, while we only use their app to advertize less than 20,000 products on Google. I think this is unfair since we're simply not using their app for those other products, we shouldn't get charged...
Dear Merchant, Thank you for your feedback. We appreciate your loyalty and support for our app. We understand your concern about the app charges based on the number of products in your store. However, we would like to explain why this is necessary and fair. Our app charges are based on the total number of products in your store, not the number of products you advertise on Google. The reason for this is that our app processes and submits all product updates in real time to Google Merchant Center directly through Update Notifications (a set of Webhooks triggered by Shopify). As part of this process, Shopify sends webhooks for all products whenever they change, regardless of whether the app is processing those products for product data submission or not. The app decides whether the webhook is worth ignoring or updating to Google, Microsoft, or Facebook after processing it. This process consumes a lot of resources and bandwidth, and we have to pay for it in order to maintain and improve our app. We hope that you understand our app charges and continue to use our app for your Google Shopping needs. If you have any questions or concerns, please feel free to contact us at [email protected]. We are always happy to help. Thanks, Milan Vaghela Product Lead - Simprosys InfoMedia
