Bella Frye review for Simprosys Google Shopping Feed
Jan. 22, 2024
Support is unresponsive, Custom Label 0 which clearly shows as being removed doesn't go away. I'm very experienced with the app and re-synced data multiple times. No response for 3 days now and it's still not working. It's large shop...perhaps not great for larger collections. After years of using this app, I'm actively looking at other apps and doing this DIY. ' Perhaps they are overwhelmed now
Dear Merchant, Thank you for sharing your feedback with us. We are sorry to hear that you are facing an issue with the Custom Label 0 attribute submitted in the feed. We understand your frustration and we want to help you fix this problem as soon as possible. The issue with Custom Label 0 could have been caused by various reasons, such as using multiple feed submission apps or methods to submit your product data feed to your Google Merchant Center account. This could have interfered with the removal of the label from some products. This issue is not related to the size of your shop or the number of your collections. We have already replied to your previous email on Monday, after the weekend, and tried to explain the cause and the solution to the issue. However, it seems that you did not receive our reply or it went to your spam folder. We would appreciate it if you could give us another chance to assist you with this issue. We can arrange a Google Meet Call with a screen-sharing facility where we can help you resolve the issue in real-time. Please let us know your thoughts and availability. We appreciate your patience and cooperation. We hope that this issue will be resolved soon and you will be able to use our app without any problems. We value your feedback and we want to keep you as our loyal customer. Thank you for choosing our Simprosys Google Shopping Feed app. Sincerely, Milan Vaghela Simprosys InfoMedia
