Thumbs Pets review for Gooten: Print on Demand

Sept. 2, 2019

Horrible experience! I have had them for a couple of years now. I put up with technical mock-up and platform issues, misunderstandings, language barrier, slow and robotic customer service, but now they went one step further after I got upset. They pushed my design to production without approval and without solving the image issue. On top of pushing faulty products into production without prior approval (I do the approval manually once the issue is solved), they overcharged me for shipping! Their new and supposedly improved technical platform is a failure. There is no way to see a mock-up because there is no proper mock-up. There is no way to see the newly uploaded image or move it, you have to do it from a different page- the whole thing is complex and doing it blindly does not help. Each time I explained this I received the same robotic reply. I was patient, but when they push unresolved images into production without approval and overcharge me, that is unacceptable. Not only I don't recommend them, but I would say AVOID, unless you want to lose your mind and waste your time and money. They are marketing everywhere and trying to acquire new people, but they do NOT care about their customers. I hope no one else has to go through this.