Gooten: Print on Demand
The reviews show a very mixed experience with Gooten, but the overall pattern is clear: many merchants like the app’s product variety, Shopify integration, ease of setup, and in several cases the print quality and customer support. Positive reviews frequently mention a broad catalog, user-friendly interface, reasonable pricing, helpful support articles, and smooth fulfillment for some stores. A number of users also say the app makes it easy to add products and run a print-on-demand business without holding inventory. On the negative side, a substantial group of reviewers report serious operational problems. The most common complaints are poor print quality, wrong or misprinted orders, slow production and shipping, billing or order-routing issues, and weak or slow customer support. Several merchants describe frustrating support interactions where issues were not resolved, replacements were not handled as expected, or responses were delayed and unhelpful. A few reviews also mention technical problems with account access, store connections, and product approval, plus concerns about shipping costs and limited product options for certain items. Overall, the app seems appealing for its catalog and ease of use, but reliability and support consistency are major concerns for some users.
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Gooten went ahead and filled an order without my permission on a canceled order on Etsy. Due to a $19.99 shipping fee for a paper product. Beware of this company, it is unacceptable for them to process an order on their own. I did not choose to fill the order. So I refunded my Etsy Customer and the next day they sent the order into production.
They used to be really amazing but their quality has tanked. Almost every single order placed has been wrong. When I ask them to send a replacement, they refund me instead which doesn't solve anything. I then replace the order for my customer and they, again, send me the wrong order. When I reach out to support, they just send me articles or again - refund me. Zero quality control, customer service is a complete joke. I've kept my sentences to support very simple "Please replace item" and they ignore it and literally respond with "as requested, you have been refunded." Unless you want pissed off customers, stay far away.
I have moved some products over from printful to Gooten. For the 8 weeks i have been using Gooten 20% of my t-shirt orders are either printed incorrectly or the wrong print entirely. the lack of customer service is very frustrating. i have had to refund orders and the only recourse from Goooten is to reprint the order, not cancel and refund me. i am going back to printful for t-shirts, still a CS mess but less mistakes and better CS.
bad support service no email back when i have question..long production time
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