Gooten: Print on Demand

They used to be really amazing but their quality has tanked. Almost every single order placed has been wrong. When I ask them to send a replacement, they refund me instead which doesn't solve anything. I then replace the order for my customer and they, again, send me the wrong order. When I reach out to support, they just send me articles or again - refund me. Zero quality control, customer service is a complete joke. I've kept my sentences to support very simple "Please replace item" and they ignore it and literally respond with "as requested, you have been refunded." Unless you want pissed off customers, stay far away.

I have moved some products over from printful to Gooten. For the 8 weeks i have been using Gooten 20% of my t-shirt orders are either printed incorrectly or the wrong print entirely. the lack of customer service is very frustrating. i have had to refund orders and the only recourse from Goooten is to reprint the order, not cancel and refund me. i am going back to printful for t-shirts, still a CS mess but less mistakes and better CS.

bad support service no email back when i have question..long production time

I used Gooten for POD for about 6 months... All of a sudden multiple orders were not being pushed properly to Gooten. I contacted customer support several times to try to fix the issue. Following their instructions now my entire store will not connect with Gooten. I have emailed, and emailed, and emailed asking for help but their support team is slow to respond and doesn't have any explanations nor solutions. Avoid at all cost...or it might cost you business.

If you like gaslighting, this is the company to work with.

I have been using Gooten for over a year now. For mostly Woven Blankets and desk mats. I have consistently received 5 star reviews on Etsy until the past month. My customers were not getting their products on time. Products were just sitting in production. No messages from Gooten. Then their website started returning 404 errors. They didn't update the facebook group to tell us anything. I had about 5 deskmats come through in one day only for them to charge me for them, the deskmats sit for days and then randomly send me an email saying they are SOLD OUT! I was sending emails daily. Their turn around time for responding to emails is 4 days! 36 business hours! Business hours are 9-5. In the midst of this, my woven blankets started just sitting again in production for long times. My blankets range from $93-$149. They kept telling me that despite what the website says is shipping time, the production is within SLA. Then a full 8 days later they finally sent an email saying their were issues with the production partner. Technical issues. But things are still on track to send out blankets.. Blankets went from shipping in a week to 2.5-3 weeks. I had one order come in I didn't see that was charged so I left it to see if I'd continue with Gooten. It took almost 3 weeks to receive the blanket. The lady sent me a message 2 days ago showing the blanket. It was the worst blanket I've ever seen! Colors were wrong, the images were skewed. It was horrible. I've disconnected all 3 of my stores and deactivated all of my listings. I am done with Gooten! I am moving all of my listings to Shopify. I have purchased a blanket from Shopify and it looks identical to Gooten. Save yourself time and heartache and skip Gooten.

Denied printing my designs of a president even though they fall under parody/fair use

it's impossible to log in I looked up and down the whole page and through each option to no avail. they do not care that we need to gain access after we set up the account

I’ve been using this app for more than a year I spent a lot of time setting up all the products and images on my website. I’ve had an ongoing problem with them claiming they’ve sent orders out and when you check the tracking number they’ve never been shipped when you ask UPS they’ve never seen the packages! This is not a one time occurrence but has happened several times now it’s unacceptable . Rather than acknowledged the problem and fix it they continue to make up stories that the packages are lost in transit . They have hurt my reputation with several of my longtime good customers. They will continue to claim they mailed the packages anyway. And when you’re trying to get the reprint sent out it takes three days or more for them to respond often times through email because there’s no phone support Are used to have a manager I could reach out to you now they’re telling me I have to spend $25,000 in Prints every quarter to have access to a manager! In the tbeginning I was satisfied with this service but now it’s turned into a giant headache for me and my customers

I was looking to sell some of their phone cases. I was surprised at the high cost of their Phone case wallet but ordered a sample. VERY CHEAP AND POORLY MADE. Since I paid less for another one at RETAIL cost I expected this one to be very nice since it was more at WHOLESALE cost but it was awful. There customer service is very slow too!

Terrible company. Shipped the wrong item completely and when I asked to get the right one they put it on hold for "copyright reasons" I did the art myself and they need (Commercial proof) so I cant just send them the art. they have already produced about 8 of these exact products for me but now they wont do it because its a reprint. I have asked for the manufacturer but gooten wont give it to me because they know they are a Piece of SH*T company that deserves to be bankrupt. and would lose all their customers because they are terrible. I have had so many problems with them. Just find another site if you can. They do not treat their customers well and DO NOT DESERVE YOUR BUSINESS. This company makes me so mad I had to share this.

The worst print on demand company I have ever used. Orders were delayed, customer service took days to respond, then would respond with a canned up, scripted response that did not address the issue, the user interface was extremely slow, at one point it stopped syncing with my shopify store and I didn't know the orders weren't getting printed. The cutting boards image was dull (the same file that came out bright with my other POD). The last straw is when my customer bought a puzzle as a gift and the tracking said it arrived and it never did (I have confirmation from the PO that they never received the package) and then I emailed the Gooten help desk and NO RESPONSE. **If you care at all about your business reputation then do not use Gooten, too risky.

Awful customer service with little to no follow up majority of the time. Had to disable multiple products (tumblers and fanny packs) due to way too many quality control issues -- wrong products from other stores arriving to my customers, fanny packs arriving with the zipper sewn into the seams, items arriving with zippers sticking or strings hanging, prints not aligning properly and tumblers arriving without lids CONSTANTLY. Bottom line, if you're looking for quality products - do not use Gooten, I'm honestly going to remove the app and my account.

LOOK AT ALL THE 1 STAR REVIEWS THEY HAVE AND DON'T WASTE YOUR TIME! They don't even bother to respond to these reviews. horrible. cute products. But there is ZERO customer support. The website is so difficult to work. DOES NOT integrate with Shopify at all. I could sell these products like crazy but I can't get it to work with my shopify store and I can't get anyone at Gooten to even try to help me. I have wasted so much time trying to get this vendor to work. Going to delete Gooten if someone doesn't help ASAP. not even worth 1 Star.

I've been waiting for the response from the support team for more than TWO MONTHS - 2 MONTHS WITHOUT THE REPLY!!! Don't use it if you want to have a reliable partner.

They claim to be Print-on-demand but do not have order notes. If you use this app, you cannot offer expedited shipping. All orders are made to be standard and there is no way to update it. In short, the app sucks. The company, shipped flawed canvases and refused to replace citing damage was within their threshold. Hope your customers enjoy their threshold. Software is really awful. Prepare to accidentally cancel orders, not understand how to ship internationally. Printful is much better in every way.

Have a problem with an order on a Friday? Wait until Monday for an answer. Have a problem on a Teusday wait 24 hours. This business model isn't viable without quick support, be sure to use a fulfillment app that has responsive support, not GOOTEN.

No phone available for quick Customer Service questions. Had doubled an order by accident and since it took them a day to respond via email it was too late to cancel and it cost me money. Took no responsibility and my Customer made out with (2) items. Congrats. Not sure how a company can run a business without a Customer Support Phone number. There are plenty of other POD companies out there. Choose another. Had another issue on a Image, which you can find on Products being sold on Amazon and Walmart, and the Customer agent via email was arguing with me about it being inappropriate.

Absolutely the WORST company to use for POD. I paid full price for a test print on a product. The resulting color print was COMPLETELY OFF. They refused to do a reprint and suggested another full price charge on a sample that was supposedly their own fault for not printing the correct color. I would give 0 stars if possible. They obviously are not interested in getting sales from my 500,000 customer base. Companies like this will be out of business soon.