South Lakota review for Gooten: Print on Demand

Dec. 20, 2019

The spectrum of products are nice. I was disappointed with the colors in a throw blanket being very muted from the design files submitted. The color format and file type was submitted correctly. More importantly, the problem solving is completely subpar. Though the customer service is friendly, there is no phone number, and no live chat. The only communication is through email which is not effective. After having issues with an order, it took days to resolve, and we're still unhappy with the "solution" presented. It would be a lot better if there was a way to communicate with a representative and they had a more responsive support system rather than be forced to write and wait. That is important.