Grace and Hustle Co. review for Gooten: Print on Demand
May 7, 2020
I use this app to drop ship custom home decor for my customers. I am experiencing some frustration with the status information regarding my customers orders. I am unable to contact gooten over the phone, instead only an email is available which says that it can take 24-48 hours to get a reply back. These are Mother’s Day gifts and my customers paid for expedited shipping 8 days ago. The products have said in production for 7 days and I would like to know when these will be shipped out to my customers. The website avg production time says 3-4 and like I said, it’s been 7! I am not happy at the moment and would have appreciated an email or phone call or something from gooten explaining the delay, however, it says on my orders page that these products are on schedule but obviously they are not.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating. For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than normal. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
