Decillion Paws review for Gooten: Print on Demand
May 15, 2020
I have been using it for three weeks and ordered multiple products for my customers, and I am very disappointed. 1- I have emailed multiple times regarding general questions but have not heard back 2- I receive a lot of marketing emails. 3- It has been TEN days, and the products are still in production. Simply the has terrible customer services, and products take too long. I would not recommend it for any print on demand store owner.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating. For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. These disruptions, in turn, have overwhelmed our customer support team. While our team is working hard to respond to every request, our response times are longer than usual, and for this, we apologize. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. Additionally, if you no longer wish to receive emails from us, we are happy to take you off our newsletter list. Please email us at [email protected], letting us know that you'd like to opt-out of emails. We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
