the new outside. review for Gooten: Print on Demand
May 20, 2020
I loved that app when I found it but then big issues started, items I'd created were disappearing and the customer service became non-existent. I've been waiting WEEKS for a response, I've even chased and nothing back on any channel. Impossible to work like this. I've had to abandon them and find other suppliers elsewhere. Wasted a lot of my time here.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. A delay in customer support is understandably very frustrating. There has been an unexpected increase in ticket volume which is why our response time has been longer than usual. In order to support our customer support team, we've increased our support agent team headcount by 50% and brought in a strategic leader for our Partner Support team with 15+ years of industry experience. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. We greatly appreciate your patience as we handle these challenges and thank you again for your review.
