Planet4Life review for Gooten: Print on Demand
June 21, 2020
I try to never leave bad reviews and try to understand, but this guys are just not doing things right at the moment, I order an item it took them twice as long to fulfill and then the tracking number they provided is not working. I had to refund my final costumer an apologize. Will never be using gooten again. Got with printify, printful or spod if you want a reliable provider. Also their product editor for shirts is not good compared with the competition. And the costumer service takes more than a week to respond if they ever respond. Very dissapointed.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating. For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than normal. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
