The Write Journey review for Gooten: Print on Demand

Jan. 15, 2021

I previously posted a very positive review of Gooten. At the time it was based on my initial interaction with the products and design. I love that they offer a huge variety of products to choose from for POD. They make it very easy to add your designs, also. What made me change from a 5-star to 3-star review has more to do with the difficulty I am having in adding the shipping to my Shopify store. It has been tremendously stressful, and still to no avail. I reached out to customer service, but have not heard back yet. I am not sure if there is an actual customer service number, so I am using email for help. I wasn't wanting to have to pay for another app (which seems to be the only way to integrate Gooten's shipping rates hassle-free) at $29/mo to set up shipping without doing it manually. As a new business, I am looking for ease and affordability, and Gooten has dropped the ball here for me. I still love the speed of the fulfillment process, but after receiving my kiss-cut stickers yesterday, I found that they were not kiss-cut. The came as a full 3"x4" sticker. That was very disappointing because I switched over to Gooten for their stickers specifically. Unfortunately, due to the difficulties integrating their shipping with Shopify, products not matching what is described, and not being able to reach customer service in a timely fashion, I have to look elsewhere for POD services. Gooten just isn't the good fit I thought it was. It may be for others, but for me, it's a disappointing "no". Just an FYI if you do choose to use them, or any POD company...order samples, and call support to make sure everything is in order. You don't want to sacrifice your business and reputation if it's not correct.