lovethatleaf review for Govalo | Gift Card Suite
Aug. 25, 2025
No service / customer support for months! I've tried multiple channels multiple times, via live chat / support / email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales. Update (Aug 2025), same problem is continuing again. Repeated attempts to get support with no answers. Out of pocket a few hundred dollars at this point trying to solve the problem for customers. Support needed!
Hi there, We’re truly sorry for the lack of follow-up you’ve experienced — we completely understand how frustrating and disappointing this must be, especially when it’s impacted your holiday promotions. That’s not the experience we want for any of our users, and we sincerely apologize for the radio silence. The app should support your business, not hinder it, and we want to make this right. Please reach out to us directly at [email protected] so we can prioritize your case and work toward a resolution as quickly as possible. Thank you for your patience and for sticking with us — we’re committed to turning this around. – The Govalo Team
