Govalo: Gift Cards & Beyond
The reviews for the Govalo Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted in the reviews include excellent customer support, quick responses to issues, and easy setup and use of the app. Users appreciate the responsiveness of the support team in resolving technical issues and providing assistance. Additionally, the app is praised for its features such as custom greetings, specific delivery options, and compatibility with various applications. On the other hand, negative reviews mention issues with email delivery of gift card codes, lack of response from customer support, and delays in resolving technical problems. Some users expressed frustration with the app's reliability, especially when it comes to essential functions like gift card delivery. Overall, while the app offers valuable features and good customer service, there are concerns about consistency and responsiveness in addressing user issues.
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I used this app for previous store a few years ago and it was fine, but now that it's run by new developers it's working really really well. Excited to get more usage out of it in my new store!
Excellent support and a fast resolution to our issue. The team was responsive, helpful, and made the entire process seamless. We're delighted to be using Govalo and highly recommend it to anyone looking for a reliable gift card solution.
The support and help that I got was absolutely amazing. Quick responses and solved my issue right away. Highly recommend!
For the past four days, gift card emails have simply not been delivered. Customers purchased gift cards and never received their codes. At first, we were manually forwarding codes to our own email to resend them ourselves. Now even that doesn’t work. Support kept asking about domain configuration — which has been set up and working for 3 years. Their own dashboard shows the domain as configured and enabled. Still, test emails return errors. The most frustrating part? Delays. Multiple follow-ups with “Hi, any update?” while customers are waiting for gift codes they paid for. As a store owner, this puts us in a very embarrassing and stressful position. Email delivery randomly stops and there’s no solution or fallback system. If your store depends on reliable gift card delivery, be very careful. When it works, it’s fine. When it breaks, you’re on your own.
We responded to the support issue and ultimately solved the domain configuration issue. The expectation that we would respond within minutes on the weekend is not realistic for a small team. Once we solved things, we reached out to confirm and see if any further assistance was needed and never got another response from the customer. You can read recent reviews that better reflect the app and service we provide and draw your own conclusions here.
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