Govalo | Gift Card Suite
Govalo | The Gifting Platform for Shopify
Rating
2.2
feedback
19
chart
#14,936
All reviews
Review RSS Feed
Oct. 14, 2025
Gift cards are not delivering to recipients. I reached out to support for help and cannot get in touch with anyone. I just tried to look at our dashboard and I get "Application error: a client-side exception has occurred (see the browser console for more information)." So the app is no longer working for us. We are super disappointed in the functionality and level of support since September. We wouldn't recommend this app any longer.
June 2, 2025
Left three messages to get support over a week. None of the messages were responded to. If you're having any trouble onboarding or expect to need any level of service, avoid downloading or just uninstall. I should have expected this. Many other 1 star reviews with the same issue.
Hi there, We’re truly sorry to hear that you’ve had trouble getting the support you need. That’s certainly not the experience we want for our customers. Please reach out to us at [email protected] and we’ll make sure to get you the assistance you need as quickly as possible. Thank you for sharing your feedback. It helps us improve and we appreciate your patience. Best regards, The Govalo Team
April 22, 2025
So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app.
Hi there, We're really sorry to hear about your recent experience — that's definitely not the level of service we aim to provide. We truly appreciate you being a long-time user of our app, and we'd love the opportunity to make things right. Please reach out to us directly at [email protected], and our team will do their best to resolve the issue as quickly as possible. Thanks for bringing this to our attention — we hope to earn back your trust. – The Govalo Team
Aug. 25, 2025
No service / customer support for months! I've tried multiple channels multiple times, via live chat / support / email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales. Update (Aug 2025), same problem is continuing again. Repeated attempts to get support with no answers. Out of pocket a few hundred dollars at this point trying to solve the problem for customers. Support needed!
Hi there, We’re truly sorry for the lack of follow-up you’ve experienced — we completely understand how frustrating and disappointing this must be, especially when it’s impacted your holiday promotions. That’s not the experience we want for any of our users, and we sincerely apologize for the radio silence. The app should support your business, not hinder it, and we want to make this right. Please reach out to us directly at [email protected] so we can prioritize your case and work toward a resolution as quickly as possible. Thank you for your patience and for sticking with us — we’re committed to turning this around. – The Govalo Team
Sept. 4, 2024
The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.
Dec. 8, 2021
Wanted to buy, only had one question in advance and sent it to them. No answer for one week. So maybe I get a response when writing a valuation...
Hi there, My name is Rhian Beutler and I am the Co-Founder of Govalo. Thank you for reaching out to us. Here at Govalo we want to give all of our customers an excellent customer experience, 100% of the time. However, I believe that there may be a point of confusion, as every email address we email to get ahold of you bounces back, and we have no record of you ever emailing us. Our team has attempted to get in contact with you via email, WhatsApp, Instagram and Facebook, and we know it is getting late in Germany, so it’s okay if you do not respond today. We want to make this right, and want to help you find the solution that you need. Please email us at [email protected] ASAP so that we can get in contact with you and help answer the question(s) that you need to have answered and to see if we can find a resolution to the challenge that you have with our app. We are looking forward to hearing from you. All the best, Rhian Käthe Beutler Co-Founder Govalo