All reviews

Rating Breakdown

  • 5
    90% (19 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    10% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 7, 2024

Govalo is a great provider of Gift Card services with easy to use tools and easy to launch widgets. The team was also able to help us architect a solution to allowing usage of our physical gift cards on our website. This was a HUGE win for us as we do a decent amount of revenue through this channel. Govalo is also our first line of defense when it comes to gift card fraud! The team is always releasing new features to help us drive gift card conversions and I could not imagine our collective brand portfolio without them. That being said, we do have a few requests out for some features on importing and exporting data but nothing mission critical.

Store

Winc

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2024

I have been using the Govalo Gift Card service on my Shopify store for about a year now. The product is very easy to set up and use, and the customer service is great too. Recently, I had an issue with verifying my domain. Their technical team took the matter into their hands and went above and beyond to fix the issue! I highly recommend Govalo to anyone looking for a gift card solution for their store.

Using app

12 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Great app with lots of flexibility and a great customer service team too

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 14, 2023

Govalo is the way to go for managing Gift Cards. Compatible with bunch of applications which makes it a breeze when you have specific strategies in mind. Their support is also A++. I highly recommend it.

Using app

6 days

Total reviews

13

Average rating

4.5

5 / 5 Share

Dec. 27, 2022

Govalo's customer support team is truly unmatched! We were having trouble installing the app due to custom code and they reached out to help us. Within a couple of hours, we had the gift card live on our site! Super happy with how everything turned out and is working.

Store

rmdy

Using app

8 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 3, 2022

Great app, but we needed a little special configuration for it to work with the Rebuy upsell smartcarts on our 4 stores, but Govalo support responded and solved these issues very quickly. Just an FYI that there is no setting in the app to keep it from adding order discounts to gift cards, so customized script has to be added to Shopify to accomplish this.

Using app

6 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 16, 2022

This is the easiest to use Gift Card app I have found. The customer support is quick and very helpful.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 20, 2022

Words cannot express how much I love Govalo! The setup process is stress-free, customers are choosing these over the standard Shopify giftcards, and I really can't thank Rhian and her team enough for creating such a wonderful app for CPG brands and our customers! - E.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 26, 2022

Amazing customer service, very fast and happy to fix anything. Much appreciate your help getting the app how I want it on our site

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2022

Fantastic app! I needed giftcards ASAP over the holidays, and it could not have possibly been easier to set up using Govalo. In a matter of minutes we were live. The app is slick, intuitive, and works exactly like it says it will. Our customers love it too!

Store

Curie

Using app

Over 1 year

Total reviews

3

Average rating

4.3

5 / 5 Share

Jan. 7, 2022

The team at Govalo had amazing customer service and were able to accommodate for our headless Shopify experience right before the Q4 holiday season arrived. Through their app we were able to see a 400x increase in our gift card sales. We found that customers really enjoyed sending gift cards to their beloved recipients w/ a custom message at a time of their choosing. Would recommend this app if you're looking to increase gift card sales + experience an every growing app w/ an amazing team.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

Prior to Q4 holiday gifting season, we're pleased to have found Govalo to further optimize our eGift card experience. Govalo allows for custom greetings, specific delivery dates/times, sending directly to the recipient, and many more critical capabilities. The Govalo support team is incredibly responsive and helpful too!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2021

We were able to create a Gift Card in less than an hour and tested it to great success. Hoping to create seasonal cards soon -- We did reach out for Customer Support and they were terrific and responsive.

Using app

13 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 13, 2021

Govalo Gift Cards is a new player and has without a doubt the most advanced and up to date solution. Few bugs at the beginning, but they have all been solved after a couple of days. Amazing customer support!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 3, 2021

We've had a great experience with this app so far! Govalo's support team was beyond helpful in creating the experience we were imagining for our customers. Definitely a major step up from the default Shopify gift card!

Using app

Over 1 year

Total reviews

7

Average rating

2.4

5 / 5 Share

Dec. 3, 2021

AMAZING support. Just what I needed in a gift card app to replace Shopify's dull gift card process that doesnt let you "send gift card" to others.

Using app

5 days

Total reviews

4

Average rating

2.8

5 / 5 Share

Nov. 17, 2021

Great app super easy to install and set up! I like how it is just a gift card app, not a bunch of other stuff you don't need.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 21, 2021

This app is filling so many gaps in the gift card space for us – sending to recipient, scheduling the send to recipient (i.e. TRUE gifting), minimizing winback strategy for sold out items with the option to buy a gift card instead. The interface is clean and user-friendly so it's ideal for shops with any level of dev support to implement and use effectively.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2021

Blown away by how incredibly easy it was to add this app to the PirouetteNYC site. Love how it prompts shoppers to purchase a gift card, especially when a certain item is sold out in the gift recipient’s size. And really appreciate how the instructions walk you through every step of the process, plus provide sample language for the product page, even how to feature the gift card on the nav bar. The Govalo developers truly thought of everything!

Using app

Over 2 years

Total reviews

2

Average rating

5.0